I played the video successfully on the two TVs. I suggest anyone still having a problem call Samsumg customer support asap. apparently harder to get to work on non-windows devices. Read about our approach to external linking. Even weirder, when I use It might be you have been given a new IP address from your ISP which is recycled and doesn't show up in the UK and so is blocked. We list BBC iPlayer compatible browsers here: Unfortunately, the device will no longer be compatible with BBC media players. Glad you tried the reset, it means I don't have to re-enter all my passwords! I contacted Samsung support who took control of my TV, reset apps but that didn't work. UHD over-saturated on Samsung TV using native iPlayer app, BBC iPlayer - Unable to Load (-201) - Philips and LG OLED, Panasonic TX-55HZ980B BBC iplayer no longer working. fraid not. Some of you may have noticed issues with the BBC iPlayer service in recent days. It would appear that the BBC is collecting VPN address to block. Why? in. any proposed solutions on the community forums. Go to Settings and The error iPlayer error code 02001 will display the following message: Something went wrong loading this programme. All menus load fine but every If you want to stream BBC iPlayer media, the VPN service listed below provides unlimited bandwidth and thousands of available servers. Supported internet browsers and operating systems, Troubleshooting problems on a computer or laptop. You could have an incompatible iPlayer version to your device. Then you will be offered manual settings. But I still got the 02001 error. Well good news, we have pulled together a troubleshooter guide to help you finally fix the problem. Can anyone help, User profile for user: If this does not resolve the iPlayer error, please upgrade your internet connection. ps allow around an hour for the call to Samsung customer support in the first instance! All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. 16-12-2017 Plus it's super easy. Consider performing a modem/router reset as well. I did however get the login page today which gave me hope it would start working. I phoned LG who talked me through reinstalling and rebooting the app and seems to have worked ( touch wood ) Thanks for the suggestions and help! in. All menus load fine but every Why am I seeing an error message when I try to play BBC audio and video? Originally BBC iPlayer started off as a website to watch all your favourite programmes that you may of missed on the TV. On a smartphone you can usually manage the apps from the App Store or by selecting the app. Another option would be to force quit an app on your You can either update your web browser or use an alternative one. I had a Samsung SmartTV for years streaming iPlayer happily over a VPN. The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. Apps reportedly not working properly include BBC iPlayer, BBC News and BBC Sport. in. Is there anybody whose 2017 TV does play programmes through iPlayer? You can also sign out and sign back in to the App to see if it will start streaming content. Apps reportedly not working properly include BBC iPlayer, BBC News and BBC Sport. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. I bought a Fire TV stick and connected to an UK server and when I thought it was all sorted I find out that Samsung and iPlayer do not work very well.. 30-01-2019 BBC iPlayer will not work if it detects you are using a VPN, this is to stop users outside of the UK using the service. Read about our approach to external linking. Everything appears ok until I try to run a seslected programme. If BBC iPlayer is not working on your smart TV, heres how to fix it! Update 12th April 2022: It seems there's a problem with iPlayer working on some Humax devices at the moment. This error produces the 02001 error message. Both the BBC and Humax are aware of the problem and are working on a fix. Any Further updates or software problems will be available here. in. Navigate to Samsungs official website, enter your device model, and download the updates to a USB drive. 29-12-2017 WebIf BBC iPlayer is failing or struggling to load on your connected TV, we recommend: ensuring your TV's firmware/system is up to date trying a factory reset working through For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. We recommend using either ExpressVPN ($6.67/month) or Private Internet Access ($2.03/month) as these two perform the best on the FireStick. 08:48 AM BBC iPlayer is the BBCs excellent online streaming, TV, and radio service for UK viewers. Looking at the BBC supported devices list, iPlayer support ended on many devices in March including my 2015 Sony 705B. If you attempted to play a video on the web, the service may have displayed the following error message: Something went wrong. View either the settings or support menu, then software updates. Hello,it looks like I have Iplayer problems as well. WebDisconnect the device from the internet then reconnect This might refresh your internet connection and get the BBC iPlayer app up and running again for you. Also gives Error 02001! How can I check if BBC iPlayer is available on a particular TV? All menus load fine but every Including on programs that was previously displaying the issue. There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. Choose Software Update, and then look for the option to update the software with a USB stick. 0 Likes Share Reply ChrisM Moderator Options 11-12-2019 Then go into settings network and choose connect automatically, wait for the DHCP to time out, (quite long). Take a look at our article BBC iPlayer detecting VPN to find out more. If you are on version 1210, then you need version 1230 from Samsung. All menus load fine but every 08:41 PM WebWatch live BBC TV channels, enjoy TV programmes you missed and view exclusive content on BBC iPlayer. I tried changing settings around and the version to Beta and the video to SD. 09:04 AM AVForums.com is owned and operated by M2N Limited, Online Reset- Visit the WiFi settings menu on your computer and deselect your WiFi. What exactly does it say? All postings and use of the content on this site are subject to the. WebOpen the BBC iPlayer application on your TV. i tried to auto update from the tv menu but it said no updates available. You are not the only one - I have the same problem with my UE55MU6500. We hope you found this guide helpful. Thanks anyway, 04-02-2019 in, Any luck?? Both TV's work faultlessly on Amazon and Netflix and other services. If that doesnt help, check to see if you have another device (possibly even already connected to your TV) that supports BBC iPlayer as an interim measure. https://www.samsung.com/uk/support/model/UE55JS8000TXXU/, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load. And thats all theres to it. (e.g. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. Make a copy of the update files after extracting the archive, and make sure the USB drive is formatted as FAT32. Happy Holidays and a Happier New Year to you all. 10:11 AM Get help with third-party apps on your Apple TVhttps://support.apple.com/en-us/HT200072Take care, Mar 28, 2016 4:02 PM in response to norm123, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. You can do that by double pressing the home button and then swipe up on the iPlayer app. Press the Toshiba devices certified for BBC iPlayer. The devices listed have been submitted to us by Toshiba, meet our standards, and have passed our tests. Apple may provide or recommend responses as a possible solution based on the information Does it affect live or on-demand programmes? Go to the APPS menu by pressing the Home button on the remote. 7 days ago. Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. Samsung TV users have reported that they are unable to play programmes, with a '02001' message being displayed. in. only. My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GBOne Ui 5.0,Android 13 . I am on firmware 1151.1. No engineer required. omissions and conduct of any third parties in connection with or related to your use of the site. I am at a loss, can anyone help please, I can't be the only one with this problem? If that doesn't work, then you might want to contact the developer to see if they are experiencing any issues on their end. Also My5 gives an error message when I try to play a programme. This seems to flush the crashed BBC iPlayer app out of the TVs If that still doesn't work, it means the device will no longer be compatible. The code 02001 appears top right. If that still doesn't work, it means the device will no longer be compatible. WebBBC iPlayer outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. To begin, restart your computer. 06:03 PM However, to force an update or check you're running the latest version of BBC iPlayer: Select the blue YV button on your remote control. Connected TV 10:35 AM Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. I too have this problem on my Q7F QLED TV. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. 06:20 PM But no joy with iPlayer. WebWe only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. Engineer said that cause of the problem only identified in last week or so. Thanks. Hi all, I've created an account to try and help you with what worked for me as I've not seen this fix on here yet. | Why does this error keep appearing and how can this be resolved, I read a similar issue on this site, and have tried without success. Both machines loaded into IPlayer no problem till 1 day ago. Also, due to the geo-restrictions users may encounter the 02001 error which prevents them from continuing streaming. But a reliable VPN service will get rid of this problem in no time. Private Internet Access allows you to access geo-restricted content, like BBCs iPlayer and many others. bigblue007, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. So I changed VPN provider (twice), upgraded two routers (of which one has the VPN installed permanently) and bought a SmartTV that IS listed on the BBC iPlayer site as being one that works with iPlayer. 02100), Does the problem affect one or more programmes? You can now delete iPlayer by selecting it. How can I check if BBC iPlayer is available on a particular TV? Unfortunately there are many reasons the error message is coming up. Take a look at the article below for a more detailed look at this. Copyright 1995-2023 All Rights Reserved. JavaScript is disabled. For last 2 weeks iPlayer app has stopped working - 02001 message etc etc. What kind of device is it? I noticed the model was not listed on BBC iPlayer site as compatible with iPlayer. This has been confirmed by our engineers from the headquarters who replicated the same issue using the same TV model and other 2017 Samsung Smart TV models having the same issue. Your device is Pretty good customer service from Samsung - enginner visit arranged quickly and repair only took about 15/20 mins. Samsung UK say I am abroad so can't help. Still getting the same error message. Simply disconnect and reconnect the cable if you are using a wired connection. To avoid any confusion, my TV is: UE49MU7000. This website uses the TMDb API but is not endorsed or certified by TMDb. Firstly disable DHCP on the router and reboot it. Why is My Vodafone SMS not Working on Mobile? 08:48 AM Thanks. You can manually search for the iPlayer and install it here. If I go onto my tv and load IPlayer,it comes on no problem. Try upgrading your browser or try a different browser. It is common for some problems to be reported throughout the day. It would play for a few minutes then bomb out with the 'oops, something went wrong' error. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. Depending on what device you are using, there are different ways to uninstall and reinstall the software. Please bookmark this page. Looks like my Smart TV isn't so Smart after all. We believe that the behaviour only occurs on a Welcome to the Digital Spy forums. I am at a loss, can anyone help please, I can't be the only one with this problem? You must log off and on again through the device settings to use a wireless connection. On the remote control, press the Menu button. 4. 08:42 AM All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. Unluckily it doesn't seem to have fixed the 02001 Error with iPlayer. The USB updates firmware from my version 1210 to firmware version 1230. Now both of the humax players ,1 upstairs and 1 in bedroom,when trying to access Iplayer,both freeze. You must also update the firmware on your Smart TV by following the steps outlined below. Viewers with these models will find themselves confronted by an error message codenamed 02001 when trying to watch on-demand programmes from BBC iPlayer. Normally after updating the firmware using a USB flash drive the error 02001 on the BBC iPlayer should disappear. Wait a few minutes, then select your WiFi and relaunch the iPlayer website. The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. This site contains user submitted content, comments and opinions and is for informational purposes Ive tried all the remedies on a previous post but to no avail. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. I have made sure that 'automatic upgrade' is turned off in the settings so this TV will never download another broken firmware update without knowing. Where can I find version 1550? Firmware updates normally are automatically sent to your device waiting for your installation, the easiest way to check on a television is to select the menu button on your controller. WebToshiba devices certified for BBC iPlayer Listed below are all Toshiba devices that are certified for use with BBC iPlayer. It may no difference to BBC iPlayer. in. If BBC iPlayer is failing or struggling to load on your connected TV, we recommend: You'll find instructions on how to update your TV's firmware and carry out a factory reset in your TVmanual, or you can contact your manufacturer's support service for further advice. Listed below are all Toshiba devices that are certified for use with BBC iPlayer. Include the model number and the version of software if possible. Prev Fix Razer Firefly Not Showing Up In Synapse 3 Next Fix Sorry This Profile Can T Connect To Xbox Live On This Console 02:35 PM All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. Using a VPN service appears to be the best solution for those who do not live in the UK but still want to enjoy their content. Samsung Portugal this morning say they have little/no experience with UK apps but they are going to look into possibility of sending a technician. If your web browser is Safari, BBC videos still work but at a lower quality. company number 03997482, registered in England and Wales. To start the conversation again, simply For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Apple disclaims any and all liability for the acts, Type your device's model number into the search bar. The updated files will be found automatically by the device. Can anyone help, call I didn't even have to reset the smart hub. Over the years the media service has evolved to many platforms and you can now access the service on smart phones, tablets, gaming consoles and smart TVs. Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. WebBBC iPlayer gives error 02001 when I try to play any video, Demand5 gives error 500, All4 gives a 'something's wrong error' (no error code) and ITV Hub gives error 0x8027025a. Amazon Prime Not Working on Panasonic TV: How to Fix With Ease, PS4 Turning Off By Itself: How To Fix This, What Does Cleaning Mean on iPhone? insttructions say you have to put the zip file on the USB then install, but actually you don't have to put it on the usb. Why am I seeing an error message when I try to play BBC audio and video? Some BBC media players stopped working from October 2020. Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. That's it after doing this and confirmation it's all installed and working correctly I've not had the issue once. I can confirm that all issues regarding the iPlayer on Humax Freesat boxes have now been resolved and functioning as normal. Has your BBC iPlayer stopped working? The BBC iPlayer team aware that some viewers are seeing a 02001 error message when attempting to watch programmes on iPlayer via a Humax/Freesat device. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. Read about our approach to external linking. Download the new firmware. The downside is that it doesn't work with the remote (expects a touchscreen). sooo fast too. Select Update Now and then Yes if updates are discovered. woutf said: I already have the phone app running on Shield. You can read more about TV certification on the following page: How can I check if BBC iPlayer is available on a particular TV? Then, after quite a delay, I get the message: "Something went wrong loading this programme". Try clearing settings for iplayer. I can use the controller to navigate, but that method doesn't pass the girlfriend acceptance test ;) And I have no idea why the apps aren't going walkies. 1 Home Entertainment Tech Resource. However the date againstthe link is ", https://www.bbc.co.uk/iplayer/help/latest-news/samsung-02001, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load. Bought a Firestick. Simply disconnect and reconnect the device to the internet. Have you had any luck?? Netflix and the games I've tried are fine. The 1800T is not listed on the BBC iPlayer website as a certified device https://www.bbc.co.uk/iplayer/help/humax Though oddly the older Fox-T2 is. :smileyvery-happy: So I got ourTV fixed today and access to iPlayer restored:smileyvery-happy: The issue is a virus in the app that damages the motherboard and only resolution is to havethe motherboard replaced. 08-12-2017 04:44 PM in. 15-04-2016 15:52. BBC iPlayer compatible browsers are listed here: Try upgrading your operating system. Error 02001'. (Smart TV, games console, streamer, set-top box, etc.) Visit the App Store for your device, search the store for BBC Iplayer. Its an LG TV does anyone know how to get rid of this, clear the issue??? If it is not, the device will usually advise you to update your software. All menus load fine but every If that doesn't work, try upgrading your operating system. Please see our list of fixes below. 06-01-2018 I have updated the firmware on my tv using a USB stick and I have reset the SmartHub. Are you repeatedly getting the error code: error 02001? Same with our XBox One, a few minutes of perfect playback then 'oops, something went wrong'. My family are not too happy that they couldn't watch iplayer over the Christmas holiday - thanks Samsung. The issue affects only Freesat Humax boxes with the following model numbers: HDR1100S, HDR1010S, HDR1000s, HB1100S, and HB1000S. Jan 2, 2016 7:42 AM in response to mark.russ, Hello Mark, I understand that you are experiencing issues with the BBC iPlayer App on your Apple TV. provided; every potential issue may involve several factors not detailed in the conversations in. Now thats interesting NOTHING will load now. 09:23 PM However the date againstthe link is "27 Dec, 2017". Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. 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The alternative is to sell two Samsung TVs and switch brand, based on the BBC iPlayer site's list of compatible TVs. 08-12-2017 Confirm the update installation and allow the process to begin automatically. |, Troubleshooting problems on connected TVs and games consoles, Help choosing a device to connect to your existing TV. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. All Rights Reserved. https://easyfixpro.com/how-to-fix-bbc-iplayer-error-02001/#:~:text=What is the iPlayer error,BBC News and BBC Sport, https://www.bbc.co.uk/iplayer/help/known-issues, https://www.bbc.co.uk/iplayer/help/questions/smart-tv-and-games-console-issues/troubleshooting-tv-games, https://www.bbc.co.uk/iplayer/help/questions/supported-devices/lg. Below are all the reported reasons to date. The TV we had was very old and not compatible with any future plans to hook up to SkyQ. If you cant find the issueaffecting you thenget in touch. Hi. Copyright 1995-2023 All Rights Reserved. I have tried a factory reset and nothing, 16-12-2017 in, 28-11-2018 Required fields are marked *. Where can I find system information for my connected TV or games console? All other apps on the tv are working fine .. Netflix, itv hub etc so not the internet and its working on my iPad and on another smart TV with the same account. You must reset your Internet connection Try these steps to see if they help: If youre still having trouble and you haven't been able to resolve the problem, please contact us and let us know what you've tried. You are using an out of date browser. For a better experience, please enable JavaScript in your browser before proceeding. Which programmes are affected? Use a reputable VPN service to resolve the BBC iPlayer 02001 error on your Firestick. Furthermore, due to geographical constraints, error 02001 may occur, rendering further streaming impossible. 10-05-2018 ! They will try to fix over phone as they did with me (basically going through most of the troubleshooting suggested online and a bit more)andwhen that fails they will arrange an engineer visit to repair. Use an IP Address checking website to see where your IP address is registered to. Your devices firmware could be incompatible with the latest iPlayer version. On the remote control, press the Home button, then select APPS, then Options. I've tried all the recommended uninstalling/reinstalling steps, and restarting the xbox. Now thats interesting NOTHING will load now. Check to see if this solves the problem after installation. Copyright 2023 TrueInfoTech | Powered by Astra WordPress Theme. What To Do If Your Laptop Wont Charge: Heres How To Power It Up, How to Fix PS4 Error CE-45104-4 in 4 Simple Steps, Are Your TikTok Videos Not Playing: Heres How To Fix It, How to Fix Tinder Error 5000 in Under 5 Minutes. I finally got my USB stick today with firmware 1239.91 and can report that iplayer is now working. Help choosing a device to connect to your existing TV. However if you still havent been able to access iPlayer after using this guide, we recommend you contact the BBC iPlayer support team or the manufacturer of your device. on my 100mbs connection from Aus getting 70mbs to london! For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. TV. I can now reveal that the USB does indeed fix the BBC iPlayer problem. Checkour. 08:21 PM Refunds. What version of BBC iPlayer is installed on your device? However, a reputable VPN service will quickly resolve this issue. What is this error and how do i solve it? 05-10-2018 Some BBC media players stopped working from October 2020. The model of your device can be found on the back of the TV or in the device menu under Support. I have tried once but like you have been out when they called 4 days later. I've just tried this. Hi. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. Copyright 2000-2023 M2N Limited E. & O.E. BBC iPlayer is an online media player where you can watch TV programs and films you may of missed on the BBC channels. Disable the VPN and operate on just a WiFi connection. Hi I am in Portugal, fighting against error 02001. Below is a reliable website you can use: If you discover that your IP Address is incorrect to your location, then you should contact your internet provider as chances are they have incorrectly registered you. You may have an old unsupported version of iPlayer. BBC iPlayer compatible browsers are listed here: Try upgrading your browser or try a different browser. 03:22 PM ask a new question.

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