(does it range from severity? 1 complaints closed in the last 12 months. See details. Their singular commitment is to do whats right for their patients.. I will always check all of my bills carefully from now on. A modern and relaxing atmosphere. It offends real dentists, along with their staff & patients everywhere. After carefully comparing the bill to the printout that I paid, I was able to find the problem. That tooth rotted underneath causing the bridge to come off. Together, we're making dentistry better, allowing more people to access dental care that works with their lives. I can't say enough good about the hygienists they are so sweet! The $900.00 is what was billed to my insurance company but after receiving my benefit statement and checking with Ameritas Dental on the phone, I was told that the maximum to be billed to me should be $720.00 (eligible charges for PPO). I then had my appointment on February 26, and was told that I didn't even need Some of the services in which I was charged for. They need to give me the $727.20 refund that was agreed to on Dec 29, 2021 as their is nothing left to talk about, just give me the refund plain and simple. I allowed Aspen dental to talk me into getting the other things, but never again. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. They sent my bill to my husband's insurance instead of mine, they never sent his in. she is located in your va. beach office at hilltop. Called Lynette back, just to inform her that a claim for this was never filedher attitude was very unprofessional and rude. Now its in collections. Please allow more time for a response. So I would like to know why I am being billed this amount now. I went in to get work done, to get my smile back. 6 appts. ASPEN DENTAL - WILLISTON - 15 Photos & 34 Reviews - 62 Merchants Row We paid the bill in full, and scheduled the appointments. International Association of Better Business Bureaus. In the meantime, the dental office refused to see me because I wasn't paying the payments. Final thoughts: For me, it has always been about becoming the best dentist I could be. Explore dentures. The temporary crown fell out on the first day. We decided to use savings for this to avoid huge interest charges. I have been a patient at Aspen for Upper restoration to open my bit I wa, rude and unprofessional behavior from office manager - erica blotzer. 4 days later I received mail starting that I owe ASPEN DENTAL $289 for a FREE EXAM. She tried several times to make adjustment. Denture(s) must be returned within 90 days after refund request date. Customer Reviews are not used in the calculation of BBB Rating. I walked in at 3:26pm and said I was there for an appt. I rescheduled another visit since my tooth still isn't feeling right for 1/24/22 at 3:30pm as I could make that appt from work. Thank you for bringing this to our attention. All the dentists speak perfect english with no accents, which is very hard to find when looking for a dentist. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Aspen Dental management, up to their CEO Bob Fontana, cant obtain malpractice insurance, because theyre not qualified to treat patients. So they split my gum open again with stitches. And that my other refund would come all as one for the amount of $290. Their extremely restrictive hours has made it impossible for me to taking any more time off from work and they are unwilling to even to accommodate. Our motto is "Your comfort is our number one priority. They said they submitted my x-rays to them, but I didn't have any x-rays done when I went to Aspen, so who's x-rays did they send. Bad practice -try to get clients to agree to large billing and never approach the reason you made the appointment. My new dentures were still uncomfortable. So why are they allowed to own dentists & dental offices? I have a philosophy that the first time is an accidentthe second time is on purpose. I talked to billing, and showed them the error. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Carolyn Bryant Donham, a central figure in the Emmett Till case, died this week. Aspen Dental | Find a Dentist | 1000+ Offices Across US I'm talking about a refund due to over-payment of services. On February 14, 2020, I came in to get a check up. Complaint: 16885325I am rejecting this response because: Aspen Dental said they would reach out directly to me and never did, this is what Aspen Dental does, tell you one thing and do the complete opposite of what they tell you. I have never had such a wonderful experience in a dental office. I returned a few days later to have it fixed. Well Aetna said they dont cover the root planning, scaling and antibiotic on the same day. We are committed to providing quality. Desired outcome: As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients,, From Business: Aspen Dental in Cicero, NY is open for all appointment types. maybe a break in price for putting my teeth back in or free. I was told by Cory ******* Territory Director of Operations XXX-XXX-XXXX. Aspen Dental Customer Support Lowest Rating. Excellent!! BBB Business Profiles may not be reproduced for sales or promotional purposes. ADMI agreed to pay $15,000 in restitution and $80,000 to the state for future investigations and consumer protection enforcement operations. Well, we will see what happens. I attached the screen shots to this complaint. Aspen said they do; now Im stuck with another bill. Dollars and Dentists, our joint report with the Center for Public Integrity reported in June that Aspen Dentals practice of serving patients who cannot afford a dentist has led to complaints of patients being locked into debt as well as being overcharged and given unnecessary treatments. Was quoted a price of $1719.00 to pay off my balance, which I paid. Call us at (844) 296-0187. I've had many, My four year old grandson had his procedure done today February 8, 2017 under general anesthesia. -10), then click OK. I then used my original dentures until my next scheduled visit. I dont have a crown in back tooth. I have had it with the lies that I have been told over and over by Aspen Dental, I would not ever use them again. Our FAQS cover the most common questions we're asked, as well as some helpful tips. I voiced my concerns at the time that the temporary crown sealant/puddy was overflowing onto the neighboring tooth but my concerns were dismissed. Now, she's opened her own dental practice right near Wegmans in DeWitt, and she's ready, Stay Up to Date With Your Regular Teeth CleaningsGet the care you need at our family dentistry in Syracuse, Vestal or Elmira, NYFinding the right dentist is important for your overall health care. All other marks contained herein are the property of their respective owners. new crown different office. Patients dont want to be sitting in the chair, having to face problems they have avoided for so long. I am uploading a copy of the the email stating I will get my refund of $4312. Aspen Dental in Cicero, NY is open for all appointment types. I stated that this was a differnt price, but i needed the work so i agree, so i made a paynent for them to get started, i payed what i was quoted to do the top for dentures, then received a **** in the mail for another ****** stating the insurance did not pay there part so payed the ****** because i only had a temporary denture but I had a bone spur that they had missed when i told them that they left a bone spur, they wanted to charge me another ****** so i got fed up and walked out. They took my insurance card and told me that insurance would provide discounts of $7,445.01 and that the insurance would pay $2,863.92. I plan to fight, but looking at the thousands of billing complaints I don't have much hope. really. Smile anytime. Aspen compared the bills, and agreed. They have even answered and hung up on me. Total I am requesting for refund is 525 since overcharged for office visits and not receiving the crown. Furthermore, the $720.00 (in eligible charges) for partial was not covered per the Ameritas rep (Barbara) because the code submitted to them was some miscellaneous generic code that did not indicate that it was a partial replacing the temp one after 6+ months. A class-action lawsuit accuses Aspen Dental, one of the nations largest corporate-dental chains, of illegally owning dental practices and of deceiving patients. So I let them do it, and paid cash for my part, the insurance company is Aetna. After my procedure I claimed bankruptcy Chapter 13 and if this was open debt it would have been on there. I knew my teeth were bad, that is why I was there. The rep confirmed that I owed about $40 which is what I paid. Because they did not follow up in a correct, timely manner. February 27, 2019 Dental Patient Refund Letters: Step 1 Run Your Reports Send dental patient refund letters with every patient refund check. Please email me an updated invoice with a zero balance. Every appt. All claims for refunds get kicked to corporate, in Syracuse, NY. At the beginning of the denture process, there is a "try-in . If theyve recently been to Aspen Dental (or the like), they may be tapped out financially. I have not received my full refund. Resolved. Visit Stone Dentistry & Dentures in cicero. i tried to ask a couple of questions and her reply was short, uncaring and un professional. They could NOT do it because my gum did not "heal correctly". complaining to dentist about mouth pain. Read our FAQs Speak to your local office When I called got a quote that was bait and switch. Business Response /* (1000, 5 . I now get a bill for $343.25 when the original treatment was supposed to be $1037.00 and charged to my care credit account. After contacting my insurance, I found out that the copay for office visit is 5 not 10 as they have charged me. BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles generally cover a three-year reporting period. Long story short, after a few weeks the work I paid for was done and I was fairly satisfied. Note that complaint text that is displayed might not represent all complaints filed with BBB. Web Site Copyright 1995-2023 WGBH Educational Foundation. The girls in the office as well as the office manager Lisa are extremely helpful. I have to re-glue twice a day to keep in my mouth. Keep in mind: when you choose Aspen Dental for your dentures, you have the peace of mind in knowing that we'll go above and beyond to make sure your experience is great. Still charged me more money for the quote. They said I needed a deep cleaning and an antibiotic right away. They said my financial responsibility would be $5,765.07. Exemplary patient care, outstanding aesthetic results, co, Dr. Nicole Grassi's passion for dentistry comes from all the time she spent visiting the orthodontist as a kid. They did X-rays and an exam and scheduled a date to fix it. hrowan@att.net. On what was supposed to be my last visit to receive the partial, after several adjustments, it finally fit comfortably and was then given to someone to polish. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients,, Everyone at the Utica Aspen Dental office is very friendly and nice. Also, we p, Our mission is to provide state of the art dental care to our patients with excellence, compassion and integrity. I got really upset over the lie that I just told, and told them if they did not send the bills to the insurance company asap, I would report them to the better business bureau. I recently scheduled some dental work for my wife. They need to give me the $727.20 refund that was agreed to on Dec 29, 2021 as their is nothing left to talk about, just give me the refund plain and simple. They also sent a letter to the BBB saying that they billed the wrong insurance back in Feb, and wasn't notified until April about it. Try getting them to understand your side. Product_Or_Service: Dental Work Dental malpractice cases are relatively rare, attorneys say, because they are expensive to pursue and. Aspen kept sending me a bill foe $212.00 but when I called in they would tell me not to worry that the insurance would cover it. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Patients, Pressure and Profits at Aspen Dental | FRONTLINE - PBS Highlight the procedure to be refunded. FRONTLINE is a registered trademark of WGBH Educational Foundation. On August 8th; at the advisement of ****************, I underwent an endodontic procedure in preparation of a crown placement. In July, I received a LATE NOTICE from Aspen Dental. A week later once the permanent crown had arrived; another technician had difficulty sealing the crown to ensure a comfortable bite alignment. On 06/29/20,I went to aspen dental and had partial made upper and. OMG - the same thing happened to me. What is the Denture Money Back Guarantee? | Denture FAQ - Aspen Dental PDF Patient, Pharmacy and Insurance Information Patient Information Beware. Received a bill for $90.00 today, June 4, 2010. As controversy erupts around Clarence and Ginni Thomas, FRONTLINE tells the inside story of their path to power. I am disappointed and hurt. Stuck in the elevator and stuck with a big bill. Get it? Aspen Dental - be weary and do your research. YP - The Real Yellow PagesSM - helps you find the right local businesses to meet your specific needs. If you can't be honest about your mistakes, then you don't get my business. Aspen Dental | Complaints | Better Business Bureau Profile Corporate chains like Aspen Dental count on dentists being fools, by not properly educating & treating their patients. Claim it and get a lot of features. Also, despite my objections; I was told that a root canal was need so they could better fit the new crown. Customer Reviews are not used in the calculation of BBB Rating. They just unleash collections like starving dogs. I resched to Mon Oct 3, 2022 at 8a. All the dentists speak perfect english with no accents, which is very hard to find, I am somewhat of a dental phobic, and Dr. Juan Kassab and his entire staff made me feel so comfortable and confident in their care. I would like a telephone number for corporate customer complaints. . I then noticed things like a $135 Oral B toothbrush and called Aspen Dental back and they told me on the phone that those were things I did not have to pay for and that I would be receiving a refund of $170. I got a phone call from their staff while I was at work telling me it was an Orthodontic consultation and it would cost 437.00 I said no way I never agreed to that it was supposed to be a cleaning and a filling and that my wife told me two visits for the cleaning. I had caps/crowns or whatever they are called on all my top teeth. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care, I have to say this was the worst experience I've ever had at a dentist. My bite-line had to be re-scanned and another crown ordered. Within a week, I had my refund. Third Party Financing and Credit Cards. I can not finished treatment with Aspen Dental because they dropped me as a client. Featured review. ****** told me she would send the information to the office manager. Increases your cash flow, From Business: Simply Beautiful Smiles makes it easy for you and your family to get affordable and quality dental care. Two months of enduring ongoing inconveniences and incompetence and I've still gone untreated due to their refusal. After x-rays, and an exam I was sent to the finance woman. The refund request must be submitted within 90 days after insert of final denture or hard reline. Aspen Dental form, generate your personalized digital signature in a few fast actions, and streamline your workflow without the need of leaving your browser. I knew my teeth were bad, that is why I was there. Whats wrong with you? She is good at explaining the condition of my teeth at the same time the options that is available for me. Aspen Dental has issued a refund via my debit card. Dental Patient Refund Letters | 2 FREE Templates to Download Aspen Dental's refund policy is designed to provide patients with the confidence that they will receive high-quality dental care services without any financial risk. The' 'dentist' got really mad, told me there was nothing wrong with it. My insurance paid all but approx. This lack of perspective is a weakness throughout the profession. (Another crappy company) In Feb 08, I went to Aspen Dental for dentures, I paid my share of what they said was owed, and the rest they would bill the insurance for. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I dropped a letter off at the office for the (conveniently unavailable) office mismanager (a copy of the one sent to corporate). My professional advice to Aspen Dental: Close half your offices, before the next economic crash makes you close them all. The dentist had already left the room so I told this to the assistant, who checked with Dr. Takeda and came back to tell me the dentist said I should wear it like that and make an appt. However, attorneys for the patients, Brian Cohen and Jeffrey Norton, say in the lawsuit that Aspen Dental trains the dentists and sets production goals for them, accusing the company of illegally practicing medicine. When it came back it was then loose in my mouth. Called immediately and told by Lynette that she would contact corporate to resubmit this called my insurance to find out that this was NEVER filed with them to begin with. a lower denture that fixs. I got a **** 3 weeks later. I filed complaint with NY State Attorney General's office, got letter back they received it and have never heard another word. I would like to get my permanent ones put in and hope they wont keep falling out the cost for this was $5,524.40. No one wants to live in pain, but too many do because they are afraid to face their fears, themselves, and the truth. is going to be billed to my insurance company, I certainly hope not! I can't say, From Business: We have designed our website to provide a comprehensive dental resource for you and your family.

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