Frustrations? @GetSpectrum what the hell!!! .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, Who the [EDIT] do you call at Xfinity to report their lines are down and draping across some back fences? For new concerns, please create a new topic in the appropriate forum. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. Once you hit that chat icon, you'll be able to initiate a new chat with Xfinity Support, so please just send us your full name and we can continue helping out there. How should I deal with a cable found underground on my property? Useful comments include a description of the problem, city and postal code. The price of my internet only service was bumped up in the middle of this pandemic. This option is available 24 hours a day, 7 days a week. Common causes for this to happen include any non-human interaction with the website such as scraping or embedding. And, no answer.". If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. Called xfinity x7!! If it was gas, electric, or plumbing, I would say not to touch it. Underground or overhead fiber cables | AT&T Community Forums She said ever . I hate your company so much. Shameful. A few years ago Spectrum acquired Time Warner Cable. Users are reporting problems related to: internet, wi-fi and tv. If wires are coming in off a pole, the very top wires are Pepcos, she said. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. I definitely know how alarming this is and I can assure you we want to get this line raised/fixed as soon as possible. Please enable Cookies and reload the page. Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! Then, to let us know why you're calling, say Line is down.. Williams charges $95 an hour. In the last three months, how would you rate Spectrum? Are you experiencing issues or an outage? One box was for phone service, the other for cable. To send us a Private direct message, select the message icon in the top right corner and then search for Xfinity support. Typically there is contact information on the pole itself referencing who "owns" the pole. Mastering the fine art of adjusting bifold doors. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. Realtime status of outages and problems with service providers. @Ask_Spectrum we are trying to watch the congressional hearing!!! Who is responsible to relocate cable TV line? Under that are the cable and phone lines. The wires connect to your house at a vertical pipe, called a weather head, and the lines dip close to that so any rainwater can drip off before the line carries power down to the meter box. Its time to put tremendous pressure on @Ask_Spectrum for a consistently low quality of service, @Ask_Spectrum Is there an outage in my area the WiFi isnt working. Can I run drainage pipe a short distance above the frost line, Cost-effective root barrier for home sewer line, Connecting to water line stubs left at construction. Thats a drainage problem. Just watch out for your own sprinkler systems. Even after speaking with him. I was wondering if I could just pull it up and rebury it myself. An underground cable line normally brings Xfinity services to your home. From there, click the 'New Message' icon. Your service is a joke. Hello, @user_ff2852. Generally, you'll have to pay the utility to move it. ', referring to the nuclear power plant in Ignalina, mean? Why does this exterior paint keep blistering? A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? If that doesnt work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. If you have questions about Spectrum Mobile, visit Spectrum Mobile Customer Support. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? Very reliable. To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Spectrum Outage Map Is The Service Down? Any Xfinity agent can enter in a ticket for the field to address down or drooping lines. STOP WITH THE EMERGENCY ALERT SYSTEM!! Using an Ohm Meter to test for bonding of a subpanel. And I have a very loud mouth. In your yard it's supposed to be 18+ inches, but more often than not, all cable company bury guys are lazy and you MIGHT get 6" deep. just taking a moment to say that @GetSpectrum sucks. I must say the third young man was very helpful and didn't try to pawn me off on someone else. Spectrum Outage Report Is The Service Down? We have called and spoke to multiple, nice service reps. I will be calling spectrum tomorrow to have their technician come fix whatever the ATT/D guy broke. These are part of the PSE&G system. Just be careful when digging it up since they are also easy to damage and they'd likely charge you for the repair. A safe way to get rid of all those old cable and phone wires Strangers rallied to help. The best answers are voted up and rise to the top, Not the answer you're looking for? Criterion Digital 2023. I have a line down in my yard as well as 2 neighbors , blocking driveways to both cottages. Click the "New message" (pencil and paper) icon. After spending 45 minutes and 3 service people, I am exhausted. FIX THIS. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! Who removes tree branches resting on utility cables in easement? The technician told Meyer that a contractor would be out in about a week to bury that cable but it never happened. Please send me a private message and include your full name so I can assist you. Can someone explain why this point is giving me 8.3V? If you see a marked line with an exposed cable or wire, and it doesn't say AT&T, be sure to report it directly to that company. Spectrum.net If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. If youre not using either, you can just take them down and throw them away, Williams said. If additional resources are needed (bucket trucks, street closures, etc.) Is there a weapon that has the heavy property and the finesse property (or could this be obtained)? I'll have to give it a shot. Q: We cut the cord more than a decade ago, but still have kudzu-like cables running from the telephone pole to our house and then all over the side of our house. AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. $80 a month for JUST WIFI? Advertisement. Unfortunately, the cable TV line runs diagonal across my entire back yard. @ReelJeffEwing @GetSpectrum @Ask_Spectrum I actually didn't have many problems with them until the past few weeks when their "maintenance" broke my internet, then the new router they insisted on me having stopped working after less than a week. Sign in or register to get started. I have a sagging line in my driveway from the pole across the street.. Hey @user_6790b2! Spectrum Channel Lineup. Please send us a peer to peer message with your name, your best contact phone number, the affected address (or addresses) in question, as well as any additional details including location of the dropped lines, if any trees are in the way, etc. Provide your account info and say, Line is down., Dont have AT&T service? Is there a generic term for these trajectories? Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Report Damage to a Telephone Pole, Wire or Cable | CenturyLink Orange flag on lawn saying att/d distribution buried cable If you ever come up against a problem that feels hopeless, RTV6 wants to Work For YOU to help. Harrison College closing all Indiana campuses, Greenfield parents upset after students get breadsticks for. Some utility companies mark or paint their lines. Click "Send a private message" and private message me. who is responsible for tree branch resting on utility cable? Plot a one variable function with different values for parameters? Remember: This number is just for unburied ground cables. Exonerated man, freed after 28 years, reunites with pen pal who wrote him weekly, I wanted to face my deepest fear, so I suited up and flew to the Arctic. Say "No account." We miss Time Warner. How to Avoid Utility Lines When Digging in Your Yard - The Spruce Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Add a comment. Fallen Cable Line in Backyard | CycloneFanatic: The Internet's most Let us know. "Signpost" puzzle from Tatham's collection. I apologize that no one has made it out yet, but my team can certainly assist you with getting someone out ASAP to take care of this. However, they didn't prune anything near the cable. A few years ago Spectrum acquired Time Warner Cable. Since the cable tech had so little to do, they charged me for time and materials which was basically dropping the conduit in the bottom of the ditch with enough left over on each, snaking the cable, putting ends on and connecting them. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. my bill has gone up twice without notice in the past year while i get service outages at least once every few weeks. Please send us a Private Direct Message so that we can get started on addressing this concern. Some problems detected. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Want easy home advice delivered right to your phone? . You own the wire from the meter masthead to the meter, to you breaker panel and your house branch circuits. How do we safely remove these without getting electrocuted? Who do I call for a line down? - Welcome to the Spectrum Community We can most definitely take a further look at this issue. The tools used to locate underground wires are not always precise, and 811 guidelines say that holes or trenches should be kept at least 18 inches away from either side of marked lines. This **** goes out MULTIPLE TIMES a day! Even after speaking with him. landscaping - Who is responsible to relocate cable TV line? - Home If you are having issues, please submit a report below. There was a service technician in our neighborhood a couple of weeks ago. Who has the worst service. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? CBS 58 Investigates: Spectrum customer has cable strung through yard i tried calling them but they just say they are restoring outages for people still. User reports indicate no current problems at Spectrum Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service. I hate your company so much. Terrible service I want a credit for the downtime and the poor service. You can also check their website for updates on known outages in your area. Asking for help, clarification, or responding to other answers. Is it in the street, your yard, etc.? I had my yard marked for utilities before digging for new landscaping(trees, etc). @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? @GetSpectrum internet out twice today so far. How can I pause and rewind live TV using the Spectrum TV app? Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. Find out what is going on. In January, we had a heavy snowfall (wet/damp snow) which caused one of my trees to fall and take down the cable lines with it. , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. Type your message in the text area that appears at the bottom of the window and hit enter to send. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Like Chris says, you'll likely have to pay for this. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepco's line, which might be the case if the old cable and phone lines come in near the power. California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. And who would do the work, because the cable company is unlikely to be interested in undoing something that not only makes them no money, but also makes it harder for them to make money down the road? The cable looks like it's still connected at both ends and that it's just sagging down.. Disappointed and concerned. Kevin Williams, owner of Hands on Electric in Washington (202-731-8253; handsonelectric.net), looked at the pictures you sent, which included a picture of the lines overhead and a section of the mess of wires snaking down a wall on your house. ET. I filled and reseeded and you wouldn't even know it was there. @ChrisCudmore, they would then mark the new location. The owner of the cable needs to be involved. @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. It looks like you're new here. Please Follow/DM your account information and or your address and phone number so that we can access the account and review.

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