0000335152 00000 n 0000249965 00000 n For customers outside the UK, call 44 (0)1233 617 575. This costs nothing and you should have one in any case when in Europe.. 0000127538 00000 n 0000145842 00000 n Wi-fi terms and conditions. Unclaimed left luggage will be dealt with in a similar manner to lost or unclaimed luggage, as set out in paragraphs 51 and 52 above. Join the 1,367 people who've already reviewed Eurostar. After this time, no exchange will be possible. Eurostars Access Rules, information on how to get in touch with the Contact Centre and other travel information for disabled passengers are published on our website:www.eurostar.com. 60-119 minutes. Eurostar, wi-fi terms and conditions | Eurostar We have no other duty or liability to you. 0000176913 00000 n Additional ServicesThe supply of additional services for groups such as catering shall be by mutual agreement between us and the nominated group leader. Were sorry for any disruption to your travel plans. 13. 0000188176 00000 n See more. Dangerous sporting equipment (seesporting equipmentsection). FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, ALLOWED AS REGISTERED (HOLD) LUGGAGE ONLY WHERE THIS SERVICE IS AVAILABLE, https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32007R1371, https://mediation.sncf-voyageurs.com/saisir-le-mediateur/. Anything thats inherently dangerous or that could be used to commit an act of violence or threat will not be allowed.If our security teams have any concerns about an item that they believe might represent a risk, Eurostarreserves the right to remove or refuse that item. Except solely for your own personal and non-commercial use, no part of this website may be copied, published, broadcast or adapted without the prior written consent of Eurostar International Limited. You agree that your use of Eurostar International Limiteds website shall only be for lawful purposes and that you shall not use the website for the transmission of any material or information which is defamatory, obscene or in violation of trade secrets. Once I received the confirmation email, I noticed I had booked it for the . 8. PDF Your cover details (14 day cancellation period) 08432 186186 Eurostar 0000208363 00000 n 0000214739 00000 n Unlicensed firearms, including replicas and de-activated firearms. 0000198664 00000 n All tickets offered under this promotion are non-exchangeable (i.e. Electronic tickets will be sent to your nominated email address or can be accessed via our website: www.eurostar.com. 0000310713 00000 n no cash or other alternative will be offered instead of the tickets) and non-refundable and tickets may not be transferred to third parties. 0000147686 00000 n 0000021678 00000 n 0000131489 00000 n You're over insuring which apart from the fact that it costs extra money it leads to debates which of the 2 insurance companies will pay for your costs. Connecting trains in Brussels on the outbound and inbound journey must be taken within 24 hours of arrival in, or departure from, Brussels. 0000211337 00000 n 51. 0000255556 00000 n EHIC does not cover air ambulances or repatriation by private ambulance (ta && ta.queueForLoad ? You must contact our Contact Centre at least 48 hours before your journey as pre-departure checks are required in order to approve your guide or assistance dog for travel. You accept the risk of any failures to your hardware and/or software as a result of using the service. 0000443120 00000 n 0000139006 00000 n C_4fMG_r[p1wxFD.Msnx6qot7+RfI.w[t? 0000204214 00000 n Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 0000181663 00000 n 0000211705 00000 n Choose one of the following: Contact Eurostar via their generic web contact form. Authorised firearms not requiring a certificate e.g. Your ContractA ticket that has been issued to you is evidence of a contract between you and the railway operating company whose trains you have the right to use under the contract. Mondial Assistance (UK) Limited FCA registration number is 311909. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-96702029', '');}, 'log_autolink_impression');airplane - very unlikely of course but also hugely expensive. (Small folding pocket knives with blades under 75mm are the exception & are permitted). If the new fare is less expensive than the original fare purchased, the difference in price will not be reimbursed. Their no-fuss claims process makes it simple to get reimbursed you can submit online in just minutes, or by phone or email. 0000162154 00000 n You accept that we may modify these restrictions from time to time. You are solely responsible for your use of the service and the consequences of such use. 0000249382 00000 n FCA authorisation can be checked on the FCA register at. Yet when you ring up the travel insurance provider to cancel the booking you can't actually cancel and get a refund! Click here if your service is cancelled and you need further info including how to request a refund. 9. (x) that Eurostars ability to provide the service free of charge is based on the limited warranties, disclaimers and limitations of liability specified in this agreement and it would require a substantial charge if any of these provisions were unenforceable. You cannot redeem the promotional code against any ancillary products. 0000258236 00000 n How to Book AMTRAK tickets from outside the U.S. What resources exist to plan and book train travel? 26. 57. AWP Assistance UK Limited FCA registration number is 311909. Your options are: 30% of the cost of the affected leg as a Eurostar e-voucher, 60% of the cost of the affected leg as a Eurostar e-voucher, 75% of the cost of the affected leg as a Eurostar e-voucher, 25% of the cost of the affected leg as a cash refund, 50% of the cost of the affected leg as a cash refund. Coronavirus (COVID-19) - our main priority is the health and wellbeing of our customers and colleagues. You need a valid ticket to travel on Eurostar, 3. 0000274378 00000 n 0000145106 00000 n 18. ), provided you can easily carry such articles and they can be fitted into the luggage spaces provided. 0000421594 00000 n . 19. If your trip takes a left turn, Allianz wants to put it right. Get reimbursed for lost, damaged or stolen bags. 0000021274 00000 n Wheelchair usersFor safety reasons, access to Eurostar trains by persons confined to wheelchairs is limited to four(4) per train, travelling in the special areas provided. Remember, this list doesnt cover absolutely everything, but its a good guide to what you can and cant takewith you. Therefore you will already have taken out travel insurance anyway, with a reputable insurer, either for this trip or an annual policy. AmendmentsWe reserve the right to amend these Conditions of Carriage at any time. 0000125141 00000 n To make a claim visit www.azgatravelclaims.com For safety reasons, access to Eurostar trains by persons travelling with a guide or assistance dog is limited to four (4) per train. Bulk quantities of inflammable substances e.g. 0000197009 00000 n Please check your confirmation email for your hotel's cancellation policy. Your use of this website is governed by the following terms and conditions: 1. A firearm certificate will be required and a European Firearms Pass may be required. 2. Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). But you can use your e-voucher to pay for a trip taking place after this date. 0000174561 00000 n Simply go toeurostar.comand find the tickets youd like to book. All explosives: military shells (including war souvenirs & relics), detonators, smoke cartridges, grenades, mines, explosive military stores, imitation devices, fireworks, flares, pyrotechnics. This may includepresenting valid health and other necessary documents. You accept that there may be children or vulnerable people nearby who can see or hear how you are using the service. The amount of compensation will depend on the length of delay: Length of delay. (Search your emails for 'Eurostar e-voucher'. When you are making a journey and have to change trainsIf you have to change trains on a journey you are making, you will be responsible for transferring yourself and your luggage between the trains and, if necessary, between stations. 0000039168 00000 n Can I change my booking? Get reimbursed for lost, damaged or stolen bags. 0000150250 00000 n With the right travel insurance, you won't lose out on money if your flights with Eurostar are changed or cancelled or your trip is cut short. Thats why weve teamed up with Allianz to give our passengers travel insurance. Trip cancellation cover for Single Trip policies begins from the issue date shown on your policy confirmation. You agree to indemnify and hold harmless Eurostar International Limited against all claims, liabilities, losses, damages, costs and expenses incurred or suffered by Eurostar by reason of any breach of the responsibilities set out in paragraphs 8 and/or 9 above. Rights Of Third PartiesUnless expressly provided in these Conditions of Carriage, none of the terms of our contract with you, including these Conditions of Carriage, is enforceable or intended to be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any party or person other than you. 23. Enter your details below to request an eVoucher or exchange your ticket. 0000215468 00000 n compressed gas or air powered match pistols or hand guns. Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 0000022274 00000 n Eurostar: Eurostar cancellation insurance - See 96 traveler reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor. 0000250170 00000 n If you believe that we are storing details relating to you and that these are incorrect, please email privacy@eurostar.com, or alternatively write to the Data Privacy Officer of Eurostar International Limited at 2nd Floor, Kent House, 81 Station Road, Ashford, Kent TN23 1APand we will correct them as soon as possible. (iii)Act reasonably do not use the service in any way that may affect the running of the service or network or other technology connected to it (for example, other users devices). Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. Can I cancel and get a refund online? The decision of Eurostar in all matters under its respective control is final and binding. 0000194103 00000 n Additionally, the promotional code cannot be applied to any package bookings. 0000237455 00000 n 18. 0000275984 00000 n 0000138144 00000 n 0000138328 00000 n We may, without any liability, remove and/or destroy any luggage and/or any other property which might in our opinion present a security risk or cause injury or inconvenience to persons or damage to property. 0000194828 00000 n 5. Service and exchange fees already paid are not refundable. Compliance with Eurostars Instructions, Customs and Security Requirements and behaviour at our premises and on-boardYou shall not prevent our staff or agents from performing their duties and must follow all of the instructions given by our staff or agents, the station managers staff and the infrastructure managers staff. Travelling to Switzerland, with Eurostar included in the trip. Mondial Assistance (UK) Limited FCA . Please check tickets and change at the time of issueAt the time you purchase a ticket, you should ensure that it is for the journey you wanted and that, if applicable, you have received the correct change. 0000022320 00000 n 0000157920 00000 n This person will be responsible for carrying out any special obligations which we place upon him/her. Yes. You will not be entitled to a refund of any carriage charge or any charge for the carriage of registered luggage and we will not be liable to you for any cost, loss, damage or expenses, including but not limited to any direct, indirect or consequential loss or damage as a result of such refusal.GROUP TRAVEL. It's all covered with the EHIC. If your train is delayed for 60 minutes or more,you are entitled to claim compensation. Claim for meals, accommodation and other covered expenses if you experience unexpected delays. Don't forget to check your spam folder if you can't find the email. For more information, please see our Privacy Policy at eurostar.com/uk-en/privacy-policy. AWP Assistance UK Limited FCA registration number is 311909. Trip cancellation; Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. In such circumstances a refund or exchange is only available where the ticket type allows and may be subject to exchange and service fees. Do not pretend to be anyone other than yourself. Any failure to cooperate, any non-authorised movement to and from the Dedicated Coach and/or any refusal from any intra-Schengen passenger to get off the train at Lille or Calais may result in the intervention of security and border authorities, without prejudice to the exercise of our right to exclude you from carriage under clauses 40.1 and 40.3 below. 0000148590 00000 n 0000148422 00000 n 0000223564 00000 n Authority of our staff or agentsOur staff or agents have no authority to waive or change these Conditions of Carriage. The last thing you want to worry about on your trip is any unexpected costs. The Protocole de mdiation is accessible online on https://mediation.sncf-voyageurs.com/saisir-le-mediateur/ and in the Mdiation SNCF Voyageurs annual report.Alternatively, in the UK, you can contact London Travel Watch on enquiries@londontravelwatch.org.uk or write to London Travel Watch, 169 Union Street, London SE1 0LL. . 22. Charges/Liability for lost propertyWe may make a reasonable charge for the return of lost or unclaimed luggage or other lost property to the owner, depending upon the type of article and the period during which we have held it before it is claimed. Get a Cash refund. 46 0 obj <> endobj xref 46 321 0000000016 00000 n The cover for all other sections starts at the beginning of your journey and finishes at the end of your journey. Make sure that you are on the correct train and that you get on and off at the correct stationYou are responsible for making sure that you come to the correct Eurostar departure station, join the correct train and that you get off at the correct station, all as stated on your ticket. Conditions on which tickets are issued. Call our customer service line on 0371 200 2457. We will not be responsible for any loss or delay caused as a result of you coming to an incorrect station, joining the wrong train or getting off at the wrong station, unless such loss or delay is due to our negligence or the negligence of our staff or agents. Since we incur costs in cancelling your travel arrangements, you will have to . As Eurostar International Limited is an Appointed Representative of AWP Assistance UK Ltd, 0000143052 00000 n 0000250894 00000 n Do not collect email addresses or other personal details or use the service to send spam. 0000166597 00000 n if the relevant authorities hold dogs before making a decision on entry). 0000247421 00000 n 0000129572 00000 n Important - COVID 19: If you are considering the purchase of a travel insurance policy, please make sure you carefully review the Terms and Conditions as well as any additional information provided, so that you will have a clear understanding of what is covered under the policy and what is not covered. All rights are reserved by Eurostar International Limited and its associated companies. 28. 0000269997 00000 n If you have or can obtain an EHIC medical card, this will confirm your eligibility for emergency medical care in France and Switzerland. 0000138664 00000 n 0000190953 00000 n 1. 0000225009 00000 n For any other information, please visit our Help Centre. 10. 13. FCA authorisation can be checked on the FCA register at. 0000196825 00000 n call. Note that all ammunition must be removed and must not be taken on board. What indeed isn't covered is repatriation back to the UK. . If your trip takes a left turn, Allianz wants to put it right. Where there are changes in the published train times after you purchase your ticket but before your date of travel: (i) you may decide not to travel, in which case you would only be entitled to a refund if permitted in accordance with paragraph 31; or (ii) subject to availability, you may be able to exchange your ticket for a different Eurostar train service in the same class of travel as stated on your original ticket. 0000017055 00000 n Our annual multi-trip policy covers you for a year but no one trip within this period can exceed 31 days duration. 6. 120 minutes or more. 6.1 Except as otherwise provided above, any waiver, amendment or other modification of this agreement will not be effective unless in writing and signed by the party against whom enforcement is sought. 29. **Calls charged at national rates. Ticket gatesBefore boarding a Eurostar train, you must check-in at the automatic gates or with a member of staff atthe dedicated booths or if necessary via ticket checks at boarding. Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. 0000191889 00000 n Eurostar Cancellation and Possessions Insurance is underwritten by AGA International SA and is administered in the UK by Allianz Global Assistance. 0000200149 00000 n Get back to the people and places you love with trusted travel insurance from Allianz Assistance and instead of worrying about what if, you can focus on whats next. 0000220604 00000 n 0000181308 00000 n 0000120132 00000 n 0000258310 00000 n Finding flights with Eurostar: FAQs . If you bought your policy at the same time as your EurostarTM ticket, CAN I BUY EUROSTAR TRAVEL INSURANCE IF I AM NOT A RESIDENT OF THE UK? 14. We have teamed up with Allianz Global Assistance to provide travel insurance About us . 0000119955 00000 n It is always wise for you to run an anti-virus program on all material downloaded from the Internet. Can I change the name on my booking? 0000178399 00000 n This information will be stored in a central database, controlled by our administrative staff and will be accessible electronically. 0000161263 00000 n If you are already on board the Eurostar train service, our staff may refuse to allow you to continue your journey on the Eurostar train service. 0000225681 00000 n 0000132205 00000 n 0000119766 00000 n 0000179854 00000 n UNDER WHICH LAW IS EUROSTAR TRAVEL INSURANCE GOVERNED? Eurostar: Eurostar cancellation insurance - See 87 traveller reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor. 11. 0000164350 00000 n Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). Any change of ticket to a different date (or other change to any of the details of a ticket) must be made in accordance with the conditions applicable to that particular fare type, and may be subject to exchange and service fees where applicable and the payment of the difference in the fare. 't.&XhACi3XW1[MEq|Jm0'N;wI+7D{dFyNTdjuquRT 7SJ]G. Please keep your ticket ready to show or hand over. Meanwhile you're waiting and not getting any money or any action undertaken. trailer <]/Prev 790215>> startxref 0 %%EOF 366 0 obj <>stream 0000184216 00000 n Your Booking - Eurostar Help Centre The table below sets out articles which must not be taken on board Eurostar trains (carriage prohibited) and articles that may only be taken with special permission as registered luggage by prior arrangement (carriage permitted as registered luggage). You will need to check in advance with the relevant national authorities in the country of boarding and destination. All plans come with COVID-19 and epidemic coverage if a diagnosis forces you to cancel, interrupt, or seek medical care on your trip. 0000157182 00000 n This is important - if you fail to comply with these processes and procedures, or fail to present the necessary documents,you may not be allowed to board the train, or if you are already on board the Eurostar train service, you may not be allowed to continue your journey on the Eurostar train service.

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