Britain wake up to reality! Many thanks for your help Pete, Ill give it a try. Did not pay on our 1st crossing. but typed in car reg as a o not a 0, now have to pay 107. Surely as a statutory body they have a duty to act fairly and it seems grossly unfair to have such a tight deadline and to refuse to accept payment before the fine has been issued. Was the minion not happy about my complaint? Drivers are being charged up to 60% more to use the Dartford Crossing by unofficial websites taking advantage of confusion surrounding the new payment system since toll booths were axed in 2014. I can echo everyone else, first missed payment (I think I paid 24hrs too late) I called and they cancelled the fine and took the crossing charge, what Id payed already stated as credit against a future crossing. I drove over the crossing on April 6th this year. But somehow after months of no problems the auto top up has been deactivated and weve received the fine(s). Received a letter today(27 Nov 2015)but have proof of payment from Feb 2015. She inadvertently crossed and recrossed the dart crossing by accident. Furthermore by reading some information normally people are warned if they pay to late (after 14 days) which I never got. I would also like a refund of the toll which I had to pay again when you contacted me on the 20/05/2015, which may I also add is a lot longer than the 14 days grace you are supposed to offer but in fact it is 75 days after I crossed and PAID. I got rinsed at work when I bemoaned it and they all said it was just me and they would never be so careless or forgetful then after a while I started to hear others telling of their woes caught by the dart systemoh the schadenfreude. For me, they sent all the correspondence to my previous address even though I had my driving license and vehicle document updated during the time I crossed the tunnel. Its worth calling dart charge, they answer the phone It would also enable you to obtain payments from foreign drivers who I imagine simply do not pay anything at present. Ive just received 2 letters from JBW claiming that I owe a total of just under 400 for crossing the Dartford crossing on the 28/6/2015. After checking with the TfL website, entering QE II bridge, the name that is given for the crossing on Google maps, I could find no evidence for a charge. I confirm that I have not. There was an odd-looking letter C on another sign, so we assumed it was something to do with the congestion charge. This will give you plenty of time to pay before you fly. FML! It is still free to use the crossing 22:00 to 06:00. The Dartford Crossing charge is a fee for using the Dartford-Thurrock River Crossing, which includes the QEII Bridge and the tunnels, in Kent, England. Please can you help? I entered all my details including credit card details and eventually a server error notice appeared on my screen, which I have saved into a word document. Try this, AndroidGeobells Location ReminderAlert yourself when you reach or pass a certain location.Get it here. When I got home the fine was waiting for me so I emailed them to clarify what the situation was and if I needed to still pay the fine as I had paid the 2.50 before the fine was issued. If you dont pay by midnight the day after the crossing you will face a penalty. What do I do now? Very relieved! In short, I would relax and enjoy the fruits of your shopping trip. WebChallenge a penalty charge notice. I wonder how foreign non-english reading drivers cope? Rely on GPO getting your letter to you within 14 days and hope for 2.50 or pay 37.50 to make sure it isnt going to rack up astronomically ! I was on a family holiday and we had not realised about the new system. I now had to wait 56 days to receive their response. How should I proceed ? My immediate concern is I too forgot a few months ago, but paid within a few days and subsequently found out first time offenders have 14 days grace. Is the Dart Charge online Yes use Payzone shops. In my case, my first stop after Dartford was at the Port of Dover, where I had no phone signal (on the Three Mobile network). First one they let you off and you pay over the phone. If you are currently exempt from paying the charge, that will still be the case. I used crossing forward and back on 21st of September but was able to pay only the next day morning. I paid 5.00 online immediately using my phone. Looks like I will have to phone them. The amount they have demanded in this case therefore exceeds what they are entitled to demand. There should be a clear distinction made between people who have paid the charge before a PCN is issued (ie. Quote your charge notice number and explain why you believe the penalty is wrong. Now we pay a 367million contract with Sanef to design and deliver the new free flow system which does not work, and yes on Sunday there was a traffic jam due to road works on the Dartford crossing Something is very wrong here. On the appeal page them start appeal link is very small and hidden at the bottom of the page hmm!https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal.
It seems the recognition SW cannot easily distinguish 1 and I on some number plates. This is awful :( There were no signs saying to pay on the internet or by phone or anything or id have seen it. Theres a great feature that will let you specify a location for a reminder to be triggered. I hope that i do not receive a penalty. Despite my willingness to pay, all my attempts failed and a simple slip of memory has cost me dear. I managed to speak to someone on the phone this morning and surprise! You should appeal this. In view of this, on Thu 06/08/2015 at 18:21, I paid 5 online, to cover the crossing made on 28 July and in advance of an anticipated crossing on 8 August. Thought nothing more of it until I got a letter through the post (not two) maybe six weeks later demanding the payment (which Id already made) and the non-payment fine. Why does this unjust enrichment of the dart ford tunnel system toll charge make normal good people, criminals? The letter said, it was issued on 5th of Sept. Forgot to make a payment so rang up was told wait until the fine comes and pay 2.50. The Automatic Number Plate Recognition system that triggers a charge against your car has been found wanting when it comes to reading certain letters such as C and G causing incorrect fines to be issued. Both crossing took place during the daytime. So is this official HA policy? I rang them up, but unlike others experience here I was told there was absolutely nothing she could do and Id have to write to contest it. No downside to it. Dartford crossing - late payment I have recorded the voice stating that the payment has been taken for the outstanding crossings. EVERYONE PLEASE BE INFORMED, IF YOU HAVE PANICKED ABOUT THESE FINES THERE IS NO NEED IF YOU FORGOT TO PAY OR DIDNT KNOW ABOUT THE NEW CHARGES, ALL YOU HAVE TO STATE IN YOUR LETTER IS THAT YOU WISH TO PAY THE TOLL FEE AND NOT THE FINE AND IT WILL HAPPEN!!! The additional 14-day period will help most drivers escape fines of up to 210 for a return trip, but please remember, this applies only to the first charge issued to any single vehicle. How can we complain? Instead we are now facing a 215 fine when we should have be exempted under the first offence rule. Scandal. Is this some kind of crazy joke? Yes the chances are you will be as long as it was the first time youve forgotten to pay while driving that particular vehicle. [1] https://www.dartford-crossing-charge.service.gov.uk/PcnPayment/SearchMultiplePCN, [2] https://www.dartford-crossing-charge.service.gov.uk/MakeRepresentation/MakeRepresentation, Pay your Heathrow drop off PCN in 2 steps. Id rather believe that it is the result of a form of beaurocratic thinking which is removed from the lives and the needs of the people. Find out more about London City Charges here. Any driver hoping to make a note is therefore forced to do so whilst driving, which must surely amount to the commission of a motoring offence (driving without due care and attention). You will then be asked to pay the PCN. A good mate did the same and loved telling his story about how he didnt even open the letters just binned them and then they stopped, Until he applied for a mortgage and was told about his CCJ. My wife and I received a fine this week for a return journey, so 70 if paid within 14 days. See Paying the Congestion Charge. The signs really need improving. So 5 months late for an offence I had no idea i had committed. But record date time and the name Sorry to hear that. Ive asked them to roll back the charge or wave it on the basis of a first offence, I have no idea if they will but its worth a shot. I totally forgot to pay the charge until I heard an advert on the radio the following Tuesday 28 July. You can't. Used the crossing on Saturday, and could not pay within the usual time limit of midnight on the day after because i was travelling. I would like to be contacted by email I didnt receive any notification as I have been staying in a bed and breakfast since leaving my last abode but thats irrelevant anyway asGuess what? (7) I just forgot. I have never had a speeding fine or parking ticket in my life but this is just ridiculous. I suppose this is all part of our motorhome fun! If you fail to pay within the allotted time, youll be fined 70 (reduced to 35 if paid within two weeks) with 28 days to pay. Your system is so flawed that it requires first time users to experience a completely unreasonable amount of time, effort and stress to let us remind ourselves pay a bridge toll. I was also caught by this extortion system. Only when the PCNs arrived (yes, two, though a month apart even though the southward/northward journeys were only 8 days apart) did we discover that Dart Charge was a brand name for the toll to cross the Thames. Good luck. This measured approach strikes the right balance between being clear to drivers they need to pay Dart Charge and giving them every opportunity to do so.. Ease of travel should be a right. 
Scam involving 'fake' Dartford Crossing website or at least set up a payment point at the eurotunnel and ferry stations. b) The warning on the letter said that if not paid within 14 days it may be registered with County Court and a Court Order raised against me. Hi Catherine, As this is your first trip you will be a first offender so youll be covered by the 14-day grace period. In spite of the fact that I am personally involved in the situation and feel aggrieved, these reasons have been carefully considered and I hope you will find that they are moderate and focused. I could put in any number plate and pay, even if the vehicle has not crossed. when i contacted Dartford call centre and explained they said i owed them money however I have receipts showing that Dartford owes me money, was ment to get a call back but still waiting one week later. Thats why the first penalty charge notice issued for any vehicle will offer the driver an extra 14 days to pay the charge. Decision: I think making an online payment or on the phone (when it starts working again) would be the best bet. This is why we try to play our small part in making it more widely known. There were a number of road work signs and some divertions but no blue signs. I think they have 56 days to make a decision. Hopefully that is the end of that. My wife forgot to pay the charge until a day after the midnight deadline its her second time. Member Best of luck Lucy and make sure you let us know how it works out. I passed over, thinking of that. Your customer service representative told me that the PCN system is automated and that I should therefore have received it already. to pay the Charge, thinking to pay at some toolbooth, My wife sent the letter to me in Spain where I was holidaying and I paid the 35 that day. I paid 2.50 for the 05/09/15 then called customer services to ensure that i do not have anything further to pay. But when the government itself acts like this .!!!. I have just got back from holiday today and have paid the two way toll charge of 5. Couldnt they have left 1 booth open for all those drivers who dont waste half their life figuring out how to pay ridiculous toll charges in their chosen holiday destination? Would be possible pay it now, or I have to pay the penalty? Hi Sanef who operate the system should cancel these fines, but if not, the adjudicator should do so. Thank you. Greetings, Buongiorno, sono Italiano, sono passato sotto il tunnel il 16 agosto 2015 con il mio camper e al momento del passaggio mi sono stupito della mancanza dei caselli, (ero stato a Londra nel 2013 e ci si fermava per pagare), oggi 1 dicembre 2015 ricevo la sanzione e sono costretto a pagare 35 sterline, volevo sapere se tutto ci corretto, se lazienda non stia facendo una truffa a tutte le persone che non sanno che in quel punto le cose sono cambiate. Bill of rights act 1689, protects people from having to pay until convicted there is no due process. I very reluctantly paid the 600 fines which meant we literally didnt eat for a few days and since then I go out of my way to drive around the toll via the Blackwall tunnel. The charge varies depending on the type of vehicle and time of day. How it worksThere is no suggestion this website is operating illegally, but it certainly doesnt clearly state on the homepage that it is nothing to do with the official site or that youll be charged an extra 60% for something you can easily do yourself. the Dartford Crossing charge I didnt noticed that I have to pay for crossing. Forgot to pay dart charge MoneySavingExpert Forum Any advice on what to do would be appreciated, thank you. Challenge a penalty charge notice This is the cheapest way to pay, with registered cars costing 2 per crossing compared with the new price of 2.50 for those who pay in other ways.Set up a new pre-pay account here Change an existing Dart Tag account. Herve. I have therefore been unable to use the website to (a) confirm whether I have received a PCN (b) make any payment in connection with it. This I did, and I got a very condescending reply basically saying theyd let me off this time but wouldnt do so again. , but my credit card has been debited. PO BOX 842. Will I win an appeal on such grounds. They are a business and they are making huge amounts of money because we the drivers make the odd, honest mistake. Hello Can you scan (photograph) the PCN and send it to me on pete@aph.com? As you should have received a 14-day period to pay the original toll from when the letter arrived. Using their automated telephone service, I have been told that the money has been taken for the registered crossings I have made. the hire vehicle company also charging me 35.0 for each incident. Hi Paul Its a pretty common problem for anyone who doesnt use the Crossing on a regular basis and completely understandable. Should I contact them? However on my Birthday, I came back via the toll as I had no choice and made a mental note to pay it when I got home (how can you pay it when youre driving) but I have kids and a terrible memory, it takes me hours to get home and it is always stressful and it just slipped my mind. The official Dart Charge site will confirm the make and registration before allowing motorists to pay. There are no barriers or payments booths, so payments need to be made online. Thanks for your help, it wouldn't have occurred to me phone them I'd have just spent the next however many weeks worrying! Apparently it is, but you need to wait for the charge notice to be sent. Just came back from a weekend in Hythe. See my post above. Willing to admit my mistake, cause it was first time I crossed this bridge and I was quite surprised by the system they had. Surely there must be a limit as there would be for a speeding fine by the police. As per their letter the fine is cancelled. finish form. but it really was not my fault that I received the notification so in late. Anyone know who is in charge of this? I have just today received the warning noticea day after my fine which I posted about yest.Ridiculous! MORE WORK as a result of Beaurocratic Bunkum!!!!!!! Phone them on their number 0300 3000120 and pay the original fee. Thanks everyone, called and spoke to a lovely man who was very helpful. On the first occasion of crossing without paying theyll send you a letter and give you the opportunity to pay the fee within a certain timescale. Both journeys have been paid but has just left a small debut of -0.37 I have topped up the account. As it is I am now apparently liable for a fine of 2 x 105 pounds. The one time I travel over the crossing in May I see no signs about paying a toll and now my friend whose address I use for my UK car emails me to say I have a fine! Hi, I forgot to pay the crossing charge on Sunday and paid this morning, Im worried about getting a letter through the post with a charge, do you think I will get away with it? This appears to be an unhelpful, punitive system not in the public interest, apparently designed to maximize cash generation rather than provide a public service. I went to London last 11th and I returned on 12th, Ive forgotten to pay both. I did this right away on-line and was emailed a receipt. He lives up in the north and doesnt have an internet connection, just like 30% of the population in the north. #1. Forgot to pay dart crossing I picked up a rental car at Leeds who did not tell me about anything ,when a warning notice came through with a penalty charge notice from dart charge, the rental company sent me on two administration letters that I was charged for at 35 each. 3. Signs need improving, the C for congestion charge needs to be removed, the silly name needs to be replaced with the recognisable word toll and the deadline for payment needs to be significantly longer. Chiedo di rivalutare la mia sanzione e di poter abbassare la quota perch se ci sono 300.000 autisti che non pagano ci sar pure un motivo. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I am not prepared to consider paying the Penalty until I have received the notice in writing. we have phoned twice and received apologies with the blame being put on their computer system, but we just got a third increased charge notice. I have emailed a request for some leniency today as I changed the registered address of the vehicle after the crossing and before as PCN was received. Also I could find no record of our crossing. 425 to release it because of unpaid Dart charge. I do not know if I have paid or not but will go to my local payment point tomorrow and pay in cash as well, then claim my money back from my credit card if they take both the payments. How did you take it to an independent tribunal? If you treat people like this and do you expect them to treat others!! Just fix the bug in your application to update and use the new creditcard data during the manual top-off payment alright! Why is there no information at service areas near the Dartford Crossing? I spoke to someone at the accounts department who did confirm that Id paid but I would still have to go through the standard appeals process What a complete waste of time Luckily I had kept the receipt & it was also confirmed in my bank statement. I am the registered keeper and had been given a PCN before and as a first time, I was allowed to pay just the fee for crossing. Your site is very helpful, so many thanks. We the coin. I am not aware there is any such Advance Payment Agreement in place between Dart Charge and in the form of a properly opened account. I had no idea of the changes regarding Dartford crossing and subsequently forgot to pay for journey down on 6/2/16 and back on 8/2/16. Webpay or set up an account by phoning the Dart Charge contact centre Dart Charge Contact Centre Telephone: 01202 853806 Textphone: 18001 0300 300 0120 Everyday, 8am to I was thus unable to log in and determine whether you had taken payment for the crossing on 28 July. Im really shocked by this system. Its easy to forget if you only use the crossing once in a while and it is very unfair to refuse to take payment before the fine has been issued. Also people should be able to pay by post after the crossing made. However he said, its tough, you have no choice but to go through the tunnel and back over the bridge to get home and you will be charged!. Hi Lucy, I am sorry to hear about your experience at the Dartford Crossing you certainly arent alone. I cannot pay for the one I missed, I tried on Monday on the phone. A BLUE badge .is NOT free. All you need to do is enter your vehicle registration number, select Roads & Tolls, select Dart Charge and pay using your preferred payment method. We was on 3 week holiday and have seen info about fees on our way back. The lady told me that because my sons vehicle had a bit on the back (usually called a pickup) that he should have paid more!!!!!!! The C is confusing as it can be associated with conjestion charge. Here are the main Dartford Crossing payment methods. I am on holiday. I wonder if possible a refund and an answer. It is not right that I have to pay more because of mail delay. You should at least be able to escape one of the fines as it was your first offence. Although one does see reminders after the toll point as well as a notification before that it is by midnight the next day. If the charge is not paid, a Penalty Charge Notice (PCN) will be issued. Then I dont travel for long enough that the bastards steal my 5 as iirc credits only remain for year. The appeal process time takes longer than the fine tie limit but they said to ignore that because the fact Ive lodged an appeal it puts the process on hold so no drawbacks to appealing. I went to Bluewater shopping centre, coming from Birmingham, last Friday 6/11/15 & completely forgot to pay the congestion charge until Monday 9/11/15.I subsequently paid the 5 for rtn journey. Figures show 300,000 drivers failed to do this in one month alone. Pay as you go: Drivers can register their vehicle and payment details and automatically pay the Dart Charge each time they use the crossing. If the PCN is not paid, additional fines may be imposed and enforcement action may be taken, such as court summons or vehicle clamping. On 4th July 2015, because my failed arrangements to take me to Standstead Airport I drove my car (approx 2-30pm) I am still on holiday in Spain, I travel back late on Saturday 18th 2015 July. Excludes Gift Memberships, Discount applies to first year. Can Dart Charge issue a penalty charge notice despite having been deemed to have accepted the slightly late payment of the road user charge? British citizens are shocked, the foreigners visiting are dismayed by our practice. I hope the agency wakes up to reason and to making the best use of modern technology- to the benefit of all. Siccome sono una persona onesta, ho preferito pagare, con quei soldi sarei salito volentieri sulla london eye con tutta la famiglia e mia figlia e ho rinunciato perch londra per unitaliano cara, mi scoccia veramente tanto avervi regalato quei soldi per un tunnel, adesso lo so la prossima volta piuttosto di passare per il tunnel spendo il doppio di carburante. Amazing phone call to Dart Charge on day 8 I remembered I havent paid.. ring to pay my first offence. The purpose of the penalty scheme is to encourage compliance with the payment system. Forgot to pay Once I got to France, my phone would not work at all except on WiFi, and so I was unable to search online. Archived post. 9. Hi Thanks for your post. If you have received a PCN and you wish to challenge it, you must follow the instructions on your documentation or alternatively you can make an online representation. However, dont leave this until the last moment, because we phoned the number only to be informed it was too busy to take our payment.Pay by phone (if its not too busy): 0300 300 0120, Payzone retail outlet:This is where you can pop into a local store and pay for the charge by cash or other means. 7. pathetic service ! Singletrack uses affiliate services calledSkimlinksandwhich means we may earn revenue if you buy a product after clicking a link to a retailer on our site. Hi- Thanks for sending your story. We are sorry to hear about the disappointment of the operation not going ahead and hope you get good news soon. Over here from New Zealand this is an utter joke How the hell are we meant to know about this .Have 210 pound of fines to pay Any toll I have ever paid is done at the time. Many will arrive through the Port of Dover and go on to other parts of the UK by using the Dartford Crossing. When paying on-line you have to confirm the terms and conditions. I had my money ready to pay as Ive done before but no barriers. Hi here is what I put in the feature. My query is about the 14-day grace period for the first offence. Received a PCN for a one way journey we made 5 MONTHS AGO! Surprisingly..DC cannot make a change and neither the hire company.so I am really wondering whether the PCN gets to correct address.
