.secure-payment .container { } Find features to customize your products. . Our customer services team can help you arrange for the items to be collected, for a fixed fee of 9 this fee will be taken off your refund. Thank you, @LiveChat, for your phenomenal platform and service. Please use the drop-down functionality to choose your government branch, or enter your agency, organization, unit number or duty station name in the form field. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '3b7a96e5-cab9-42af-ba69-083fe8b0f186', {"useNewLoader":"true","region":"na1"}); Get expert insights straight to your inbox, and become a better customer success manager. Terms and conditions apply. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Supporting the trade, home improvers and self-builders with over 8,000+ stock products online and a further 12,000+. } Additional charges may apply. Facebook's live chat feature allows users to send messages directly to the support team. Live Agent Chat - Electronics Support | Sony USA Secure shopping He recommended that I buy a laptop that is on your webpage as approved laptops. Add a live chat feature to your store and watch your sales grow. iPhone Android. Best Toolstation deals from our community Hottest deals 685 Keter Folding Work Bench - 57.68 / 51.91 with First Order Discount via APP - Free Click & Collect or Delivery @ Toolstation 57.68 599 DeWalt FlexTorq Impact Screwdriver Keyring 57mm, 10 Piece - 4.97 (Free Click & Collect) @ Toolstation 4.97 598 Theres no charge for faulty items being collected, and you cant return bespoke or made-to-measure items unless they are faulty. Toolstation offer a lot more than just tools, including top brands such as DeWalt, Stanley, Nest and Dulux. 0. Behind the scenes customer service blog post coming soon :) #customer #service #wordpress #hosting #support. Respond to someone in the chat feed. It can be integrated with most CRM's and website platforms. Our Customer Services team will let you know as soon as we can provide a refund. To enhance the services we provide to our Military and Government travelers, we are excited to announce that we have added a new chat functionality available to access via desktop or on-the-go via mobile friendly display. But that wont be possible unless you have the tools to make that happen. If not, please contact us for help. Copyright 2023 LiveChat, Inc. All rights reserved. Terms and conditions apply. Provide superb customer service anytime and anywhere. There are many reasons to add a live chat software to your website, so it's important to understand the different benefits it can provide for your business. Alternatively, we can also arrange an exchange or replacement product. Reps can guide users through the customer's journey and help them confirm their purchase. I wasn't alone, either. You can easily customize the live chat and the widget will blend in with the look of any website. Provide contextual support to turn visitors into customers. If so, follow the steps as instructed to ensure a quick return and refund process. Our stores will be open from 7am-8pm Mon-Fri, 7am-6pm Sat & 9am-4pm Sun (NI 1pm-6pm). Credit subject to status, UK residents only, Toolstation Ltd, acts as a broker and offers finance from a restricted range of finance providers, PayPal Credit is a trading name of PayPal (Europe) S..r.l et Cie, S.C.A. They are fast, they are smart, and they will help you out any time day or night! While we dont offer bulk discounts or price-match promises, Toolstation always aims to supply goods at the lowest price possible. Enter your URL below to see how the LiveChat widget looks on your website. If you used Click & Collect and some products are missing, please return to the store or Contact Us so we can sort it out for you. Find your nearest store using our Store Locator and visit us for help with returns, refunds or exchanges. Click the Cookies Policy to check how you can control the use of cookies through your device. Increase your productivity with Zapier automation. connected countries, 200,000 Send personalized chat invitations and gather feedback from returning customers. Create a chatflow with live chat to connect visitors directly with members of your team. For used petrol products, please contact the supplier directly check Supplier Helplines on our After Sales Support page for contact details. Live chat is quickly gaining ground as a fundamental component for providing omni-channel customer service and support. Alternatively, you can use this Cancellation Form. Leave your desk without the fear of missing out on a potential sale. My enquiry is about * field is required. Meet people by location Connect to random people in over 70 countries around the world. If something goes wrong with your product, we may be able to have it repaired or arrange the delivery of a spare part. Use the tick boxes provided to select any invoices you wish to print. Or, you can post it back to us using our Returns Form. box-shadow: none; Download the Toolstation app now for instant access to the tools and equipment you'll need to tackle any trade or DIY job. Create leads and contacts from chats and archives. Just like numerous various other websites, it is a neighborhood for individuals of various histories, rate of interests, ethnic cultures, and also alignments. height: 38px; ADVANCED - I Facebook, Twitter, and sync my smart phone with Outlook. Start a new chat in Teams for personal and small business use. Unwanted items delivered directly by our suppliers can also be returned within 30 days of delivery. With live chat, your customer service operators can anticipate what a visitor is going to type next and accordingly transfer chats to other agents to reduce resolution time. 38. Our stores cant accept returns of faulty items delivered directly from a supplier. Manage all your Personas straight from a chat. Select the product you need help with We'll show you self-help options first. Have full knowledge about cutomers' shopping carts during a chat. If your item is faulty and was purchased less than 30 days ago, take it to your nearest store in its original packaging for an exchange or refund remember to bring your receipt, invoice or order reference number too. Please be gentle. Instead, youll need to return it to the supplier, unused and in its original packaging, at your expense. If youd like to return a petrol item, please contact the manufacturer through our list of Supplier Helplines found in After Sales Support. If a product you were expecting wasnt delivered alongside the rest of your order, check the delivery label to ensure all items listed on it arrived orders with multiple items could be split over a few deliveries, so it may just mean you need to wait a bit longer. But first, lets go through the basic definition of a live chat app. One example is its auto-invite tool that can send automatic chat invites to visitors based on a set of rules. height: 38px; The Podium chat app widget automatically captures your visitors phone number so that you can text them. That way, you can figure out what your customer support reps could do better, while also identifying your teams strengths. } If were unable to repair or replace the item, well issue a refund. Your refund will be processed within 14 days of the returned item being collected. max-width: 700px !important; The more you know! toolstation live chat - novartel.ma Also, the tool offers all the necessary features for a comfortable working environment, including saved responses, private notes, knowledge-base integration, and customer satisfaction and performance reports. Terms and conditions apply. Nurture and grow your business with customer relationship management software. If you have more than one Toolstation account, please check you have logged in using the correct details. LiveChat is a powerful customer service platform that lets you chat with your customers in real time. You can even initiate proactive conversations using chat greetings. The retailer giants will be opening a Saffron Walden branch on Monday, March 15, which will create seven new roles in the area as well as bring essential products to local trade and DIY customers. T's & C's Apply Over 25,000 trade quality products ORANGE SOFT GRIP . 1685. Use live chat to offer best-in-class customer service and make your business grow better. Terms and conditions apply. Toggle navigation. If you opt in, youll get all of the latest discounts, offers and sales from Toolstation, as well as other companies within the Travis Perkins group. We are glad to have you on our website! All refunds will be made to the method of payment you used. If not, we may be able to send it to your local store direct from our warehouse with our Next Day Collection service. Tidio is a versatile communication tool allowing one to deliver an excellent customer experience. Free 14-day trial Automation Omnichannel messaging Trusted by 35,000+ companies Everywhere is here Capture leads and make buying easy Show off your goods in elegant product cards and make more sales while chatting 30 GIFT CARD. Toolstation App on the App Store } Download our app - the easiest and quickest way to shop! } You can Contact Us to arrange for the items to be collected we may ask for photographs of the item prior to collection, so that we can better understand the product fault. .secure-payment .container { System Status. Build your audience, manage subscribers, and more. Shares: 300. Find support information about the direct.playstation.com experience. Chatwith your customers now. If you would like copies of these invoices, please Contact Us and well send them to you. Download our app - the easiest and quickest way to shop! E chat is among the lots of straight messaging systems we carry the net today, which permits digital discussions in between individuals. A powerful set of features designed for your phone. The form is displayed during your team's off-hours and sends an email to your inbox regarding the missed chat. ONLINE ACCOUNT MANAGEMENT See your monthly statements, order history and make payments online APPLY NOW APPLY NOW IN TWO SIMPLE STEPS 1. Provide your customers with support wherever they need it. Please see if we are able to assist you through any of the options below, which include frequently asked *Representative example: Representative 21.9% APR (variable) - Purchase rate 21.9% p.a (variable) - Assumed credit limit 1,200 - more info, Take your unwanted, unused item to your nearest Toolstation store in its original packaging, Bring your receipt, invoice or order reference number with you, Our staff will check the item and confirm it was purchased within the last 30 days, An exchange can then be made, or a refund issued against the original method of payment. In fact, nearly one in three companies added live chat to their websites in the last year alone. Youll soon receive a copy of your trolley to the email registered with your account. Contact details Head Office address Lodge Way House, Lodge Way Harlestone Road Northampton NN5 7UG Phone number: 0808 100 7211 ChatSpin offers video chat features including face masks, gender and country filters, private chat, and more. The new facility will support the brand's "ongoing growth plans" and is set to open for operations towards the end of 2022. Travis Perkins Regulatory News. *Representative example: Representative 21.9% APR (variable) - Purchase rate 21.9% p.a (variable) - Assumed credit limit 1,200 - more info, Toolstation offer a lot more than just tools, including top brands such as. At this point, there should be two windows open - one on your storefront and one in Live Chat. Contact Us | Help | Screwfix Your order will be ready at the nearby store in 5 minutes (as long as its open). Repair information and service assistance . FCA number 793569 . For items being delivered direct from the supplier, we may need to contact them to confirm whether your order can be cancelled. Check out what 316,105 people have written so far, and share your own experience. Take a look at our recommended products to see if we have anything else to suit your needs. For a quicker response, visit your local store or use our Chat service. Anywhere. Options. Electric Angle Grinder 100mm 700W Multi-function-SMT 4,599. chats monthly, 150 Contact Us. You can even see, who is viewing a website in real-time with their "Visitor lists. Help Centre | View our help centre for you enquires at Victorian If we can cancel your order before it leaves the warehouse, a full refund including delivery charges will be made to your original payment method within 14 days of cancellation. This is very frustrating as I had bought a laptop that met all the requirements and I was able to chat with a support guy at Christmas time. Live Chat support hours are 8:00 AM - 8:00 PM (ET) Monday - Friday. Automation Free and premium plans, Content management software. Clear all Toolstation browser cookies from your browser, Secure shopping Youll need to return these items directly to the supplier, unused and in their original packaging, at your expense. | Read 36,421-36,440 Reviews out of 266,170 Delete a message you've sent in Teams for personal and small business use. If you are still experiencing issues, please Contact Us for help. Need help? Even if your organization doesn't believe in adding chat to its website, your customers will expect you to eventually. Aside from the metrics, Olark also has automation tools that can help your team open and route new chats. Finance provided by PayPal Credit. Ulive is a girls only random video chatplatform where you can find thousands of gorgeous ladies to talk to. Free and premium plans, Customer service software. This is great for customers as it allows them to reopen a case if they have any additional questions for your rep. LiveChat is a messaging app that offers a variety of unique features for its live chat service. .trolley-totals .we-accept span.panel { Your chat is not showing up and there is no phone number for support. @LiveChat is a great tool. LiveChat also offers a labeling system that allows users to label each chat for further analysis. Send a picture, link, or file. width: 75px; Meet our world famous support team. If your faulty item was delivered directly by a supplier, it must be returned to them. ", Join 64,500+ Customer-Facing Professionals, omni-channel customer service and support. Our proven CUSTOMER SERVICE ADVISOR TOOLSTATION CV Example will get you on the right track quickly! Start your free trial. Easily search the Salesforce contacts directly from LiveChat. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. If you log into your Trade Account, you can either add the total price to your credit account or pay straight away by choosing another method at checkout. Free and premium plans, Operations software. .trolley-totals .we-accept span.panel { Turn store visitors into customers and increase customer satisfaction. Searching and buying products on the Toolstation app has never been quicker. text-align: center; .secure-payment .container { What Is A Chatbot? Everything You Need To Know - Forbes Support managers can adjust the chat widgets look by tweaking its colors, buttons, icons, and wallpapers. Find existing feature suggestions and bug reports. Print off and complete a Returns Form, and send your item to us at the address below: Refunds to debit and credit cards can take 3-5 working days. With a customer communications platform underpinning your live chat, you can integrate with the other data and enrichment tools in your tech stack to get deeper insights - and leverage these insights for more effective messaging. Some promotional codes are account-specific. For a quicker response, visit your local store or use our Chat service. Yes you can. LiveChat is a messaging app that offers a variety of unique features for its live chat service. Updated: Download it free, and then just tap the app to switch things on and off remotely, or set schedules. Toolstation Promo Code Get 5% Off + Deals, May 2023 | hotukdeals After 12 months, your statutory rights as a consumer will continue to apply. There is no charge for the collection of faulty items, and you cant return bespoke or made-to-measure items unless they are faulty. Register a Product Register a Product. Electric Angle Grinder 180mm 1350 W Multi-function-SMT 7,799. By using our website, you consent to allow us, and our partners, to collect, use, retrieve, and store cookies and similar technologies on your computer or other devices. Connect LiveChat with apps you use and love. This omni-channel approach allows you to view and respond in real-time to all conversations happening across your website, Messenger, SMS, and other messaging channels simultaneously. Dont neglect your website chat. If the item or packaging has been handled excessively, we reserve the right to reduce the amount we refund you. Corby From Creator Support, you can start a chat with a live agent and submit requests for help on specific issues. An unwanted item delivered directly from a supplier can also be returned within 30 days of delivery, however you cant return it to a store. One notable feature you'll find on ClickDesk that you won't find on many other live chat programs is video chat functionality, which makes it possible to offer face-to-face support to your customers. One of its most notable ones is its "message sneak peek" feature, which can show customer service reps what customers are writing in the chat before they send it. To get the right one for your target audience, it's important to consider an app that will best suit your customers' needs. Reps can leverage this information to steer the support case to an outcome that they know will make the customer happy. }. Please refer to your order dispatch email and follow the instructions to track your order. Send product recommendations and guide visitors to the checkout. Another personalization tool that Chaport has is its group chat feature which allows reps to transfer or join another chat in real-time. Our customer services team will contact you as soon as we can provide a refund at your chosen store. Since switching to @LiveChat a few weeks ago, it's really improved our workflow! LivU - Live Video Chat. If you want to add or remove saved addresses, or swap your primary address, go to Address Book and click the Add New Address or Update Address buttons. Every user can find detailed reports on how operators are performing and analyze customer satisfaction with the overall brand service. Please contact the manufacturer directly for assistance. } } Provide your customers with a quality assistance whenever they need it. @media (max-width: 465px) { The tool can also highlight individual customers who are the most valuable to your business, so your reps know who they're working with the next time that customer reaches out. Send SMSes to your customers, without leaving LiveChat app. The LiveChat Platform empowers you with tools and know-how to build customer service experience that highlights your brand. We recently had our 500th "support" LiveChat, where we assist, 24/7, those struggling with addiction or simply looking for information to stay healthy and better informed.

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