No phone call. Overall Rating: Recommended by: 33% of owners on GoodBed (based on 9 ratings + ). I went to VCF Arlington Heights to enquire about returns and refunds with my wife. When I contacted the headquarters of Value City they apologize and said no store had any notes of even speaking with me just one record of it in 2022. Instead of checking out my wife, maybe focus on getting the job done and upholding the VCF logo that they represent on yheir shirt. He should definitely be compensated by Value City Furniture for his hard work and consistency. They told me this after almost two months. He was not empathetic or even polite to me. Similar to other wooden options, Value City's selection includes affordable styles in contemporary and classic styles. Anyway, they end up finding my stuff but let me tell you WHAT A HASSLE. I call back, multiple times again until someone answers. I am beyond pissed because I was assured at purchase that an afternoon delivery would not be a problem. Oh and then you will also have to live with a broken back everyday like I do. Robert the "Manager" was useless and unwilling to try and help. On 12/2, the delivery company came early. The pros: Affordable beds and bedroom sets in traditional and contemporary styles. 81 Unresolved. Well buyer beware, you do get what you pay for. While Value City doesn't have explicit outlet stores, they do have clearance deals to choose from both online and in their various stores. From 231 reviews and 3.8/5 stars, one happy customer wrote: I was looking to purchase furniture for my Moms new space. Alex was wonderful helping us find the right couch and chairs. I have obtained a few pieces from VCF over the years. We went to the store and picked out a new living room set, kitchen table, and bedroom set. I told them I wanted the couch delivered but I wanted to speak with the manager, as I was hosting Christmas at my house (something I had discussed with the original saleswoman) and now had half a sofa. Keenan said 2023 likely won't be the last time the NFL Draft is in Kansas City. With the amount we were willing to pay, I was very disappointed in the lack of customer service and opted to return it instead. Sent it back same day in perfect condition which I'm sure they'll use to make money off somehow. Called on month four and they added $400 to my balance. I have been here multiple times. Value City Furnitures parent organization is American Signature, Inc. with Jonathan Schottenstein as the chairman of this organization. Do not, and I mean DO NOT, waste your time or money here. When I was looking for a new couch for my apartment I knew I didn't want to spend a HUGE amount. 2023 Trustpilot, Inc. All rights reserved. Because of a not too great interaction with a salesperson at the (St. Ann), MO. Wed say the brand leans more on the minimalist, modern side which makes its products great for those who want timeless, basic pieces that wont go out of style quickly. All of the salesman were black helping black customers and obviously I'm not not blackBut thanks for not helping me because I got a smoking hot deal on Ashley brand furniture at JCPenneys which is 100% better than anything that they carry and get this, Big Lots carries the VERY SAME FURNITURE!!! Thank you. Overall, customers have good things to say about their experiences with Value City, but there are some complaints reported about delivery, perceived quality, and durability in some cases. Some people may feel the need to jump on the I bond bandwagon before then. I don't think we'll be going back. VCF is amazing!!! If you use one of these and buy something, Slumber Search may make a small amount of money. Saw a good deal while walking through to do some shopping in the mall. They are however under warranty still, so value city is sending someone out to look at the damages and see what can be done; I'll update later on that! The cons: Some complaints about durability. I was supposed to get a phone call but never did, no apologies from the person answering the phone. 30 minutes later I went online and purchased the sofa, with the delivery fee waived. Verification can help ensure real people write reviews about real companies. Half the furniture still hasnt arrived. But when my eyes hit the prize at Value city I was sold. The drawers don't even fit into the dressers. An added plus is that the table was 99% assembled and I only had to attach the bun feet. This is one of the most amazing times to be an online furniture shopper. What industry does Value City Furniture compete in? Sung helped me with measurements and configuring the piece to fit perfect in my space. 2. We found a really great one with expandable panels for $350 which we thought would work great in our small place. This is a 3 to 4 star store but I guess people sometimes have issues when it comes to delivery and pick up. Which now, she also stated they don't have credit application. I don't want to spend $300+ on a chair, not even accounting for delivery or tax. She also basically said it was our fault for signing off in it when we picked it up! Made from a charcoal-colored polyester, this sectional will blend into any home decor theme. Without the responsibility of having to carry the load on offense, Gibbs can be fresh and use his 4.36-second 40-yard dash speed on kick returns to create positive field position for Burrow and . May all benefit! Just wanted something that looked nice. This has been the most unnecessarily, stressful, frustrating purchase ever. My order got there ok and I was picking it up. SH*#HOLE!! He's awesome. Our lives have been forever changed threw DESIGN. GO TO Bob's furniture. Obviously they didn't want to make a sale. My furniture was purchased in September and supposed to before Christmas. They did not reimburse me my delivery fee or try to work around my schedule. Note, a five-year warranty is included with this mattress. Anyone can write a Trustpilot review. Thank you! Thank you Value City Furniture. After using it for 6 months, it looked like a 500-lb trucker lived on it. Copy link. I write this review with honest words and a very sad heart. Why sad? TSUNAMI SPA HOTEL $138 ($154) - Prices & Reviews - Tripadvisor Anyway we took our time and made a great selection. After borrowing a family friends truck and getting my brother-in-law to assist, and after waiting 45 minutes at the store, I was informed my couch was not in and would not be available until December 21st. There is only one brand I found to be the best here, and that's what I purchased, specifically from this location. Use this comments board to leave complaints and reviews about Value City Furniture. I came to the store yesterday evening to discuss a pending matter and get a itemized bill of my current furniture balance for 90 day purchase option, plus taxes and reimbursement amount for Benefit Plus club Membership, which she said, " I didn't qualify for because I am self Employed." It took 3 rentals & 2 trips to the store to get the right furniture! Delivery can be pricy. Value city had to come replace the left sectional couch several times. They went above and beyond .Thank you so much. Much to my surprise, Greg was very friendly and apologetic! Top Alternative: Wayfair Closeout DealsUnlock The Coupons. This mattress is best for people who suffer from joint aches and pains. We then got a call saying the furniture would not be ready for 4 more days. K-State was also featured in The Princeton Review's "Best 388 Colleges for 2023," released last August, where it was ranked No. The hotel offers - 40 comfortable rooms with individual design and 3 floors of splendid wellness facilities an area of more than 5 500 sq.M. $4,000 plus spent and I wish I had read the reviews. Now its maybe April 2022. I would recommend anyone go elsewhere. If you host a variety of family events, game nights, and large crowds in general, then the Mario 6-Piece Dual-Power Reclining Sectional is the ideal sofa for your home. So, we went for it. You thought you were safe in your furniture store establishment. I didn't want to give either of them the sale so I left and am contemplating even buying online. When I asked if he would contact me, she told me she didn't know what they did with customer-escalated complaints. What a piece of junk. Value City Furniture - Facebook Having the space to accommodate your large family or friends comfortably is the name of the game with this company. Bought our sectional from here. After we decided to just show ourselves around one of the associates that just gawked at us said hi and told us "feel free to look around". There are way too many furniture stores in West Michigan to put up with this terrible customer"service". 4. I was done with it - i wanted to talk to the floor manager. Thankyou Value City Furniture. The wife and I stopped here looking for a coffee table and end tables. I had heard that service was sketchy, the selection was just ok, and people had problems getting delivery or pickup scheduled. I encourage everyone - DO NOT ORDER ANYTHING FROM THIS STORE. This was AFTER I paid $500 for the couch and a delivery fee. We bought a couch, loveseat and recliner here. Will buy from them in the future., On Facebook, from 36 reviews, one satisfied reviewer says, I just bought a chair and had the best service. She offered me 50% off on my delivery, and 10% off a future purchase. Want to know more about working here? Go to Bob furniture the clearance. Wow. Well first off, my wife and I are satisfied with our selection. No apologies for a sofa and side chair ordered nearly 5 months ago. At the time of this review, this sectional is on sale for $2,975. I'm a patient person, but dealing with Value City Furniture is like dealing with an evil genie. Such a nice experience, appreciate them, and we love the furniture. Living rooms, bedrooms, dining rooms, reclining furniture, mattresses, home dcor, accents, accessories, sectionals, sofas and couches at everyday low prices. The manager Robert refused to sell me a similar item, when pressed for an explanation his reasoning was if he sold me another piece he might lose future business. At the end of a long workday, sitting back and taking it easy for the remainder of the evening can be incredibly beneficial. When delivered, one sectional was damaged, as was one ottoman. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I did't say this to him of course. We came in on the Presidents' Day sale and it was full. Oh EMANUEL, Emanuel Emanuel.there's always something in a name! Bought a sectional from here there's no connector that holds the two couches of the sectional together so every time someone sits down the couches slide apart. I will return to Robinson Center VC for future purchases Eric, in the customer service department, did an above and beyond job at rectifying and compensating me for a delivery issue. File a complaint. Well I go in and there are the SAME mattresses there that were there last Tuesday when I went back in and looked. I got NO call this morning. So a bit about me: I am a very patient, non hot-headed person. Like all things you read on the Internet, understand there is no better judge than yourself. 3.5. They also have a community of 122k followers on Instagram. Mr. Smith didn't give me his bosses information nicely. They delivered it on time and did an excellent job of installing it where we wanted it. So my bed doesn't gd break again. Doing business anytime we need furniture with this store. 2 for students who love their college, No. He said there is a difference in cost for the 54k model. I am giving them a two star because of that alone. If a soft mattress isnt up your alley and you prefer an ultra-supportive one instead, then the Dream Relax Firm Mattress will most likely fulfill your wishes. Their customer service made it 5 stars, otherwise the other issues would have been 2 stars but by no fault of theirs, it was due to ordering issues/product delivery, let's blame Covid epidemic. Up ahead, this Value City Furniture review will go through the brands best sellers, customer reviews and ratings, shipping and return policies, and much more so you can decide if theyre worth your money. They had a piece in my budget and when I asked them they said, it's display piece and I have come back after Memorial Day if I really want it. Instead he sent messages through the women working at the front. The pieces are sturdy, attractive, and well made, and have survived another move since then in perfect condition.. Find out how we combat fake reviews. Value City Furniture was founded in 1948. However, this could be a personal experience with certain employees and stores and isnt necessarily a reflection of the brand as a whole. value city furniture the chair i purchased in Feb. broke. She offered to reimburse us for the rental to bring the furniture back, but not the other damn times we paid to rent because we were initially told to pick it up. When I moved back to Richmond after living overseas, I had no furniture and a very short time frame to find and move in to an apartment. To start the sales person lied to me stating the item was in stock and guaranteed my initial delivery date. The pros: Affordable mattress options including name-brand varieties. I'll make sure to share my review on every single social media. I haven't had to order anything from them, so I can't comment to that. I received a phone call 2 days before saying that they did not send my order through and that I would have to wait an additional 2 weeks to receive my couch. 2 guys in the store told me to go around back but treated me like I was a moron for going in front. Had I experienced this same exchange at my own company, Robert would have been terminated immediately. Nancy called with great news! We found a wide range of customer opinions on Value City Furniture from third-party sources such as Slumber Search, Consumer Affairs, and Facebook. If you can and if you have any type of morals, self-respect, dignity, pride or anything and if you love your money and you spend it wisely do not, I beg you do not buy from Value City. My husband and I can be indecisive and time consuming customers, but that is part of our decision making process. We were looking for game room furniture. When I'm not furiously typing on my laptop I'm most likely trying to whisk up the perfect matcha drink or admiring dogs on Instagram. What beautiful furniture. I will not be shopping here in the future and you shouldn't either! These often feature veneered wood options and include children's options such as bunk beds and twin sizes. Their claim to fame is their direct from the manufacturer value with many collections offered from factories that they own in the US. HORRIBLE CUSTOMER SERVICE!! I know every business has it's shining moments, and it's not so good ones. I came to Value City to see what they had and ended up with such a pushy and aggressive salesman that I never even got to try out mattresses or look. We were immediately greeted by one of the sales associates who showed us several options. WTF. I told Tom it is not professional to do name calling and it is better to address customer issues instead of skittle the issues. Always very happy and always go back. Long story short, don't expect any customer service, don't expect your furniture on time, don't expect anything from them. I retuned the furniture to Gurnee and got the refund. We even blew out our budget and didn't care because he was so knowledgeable and non-pressuring. You won't meet me tomorrow. Thank you Lori for making me want to do business with you again. They did not bring the wooden piece to keep the bed from breaking again. I would NEVER recommend anyone doing business with this store they seem nice when they want your business and once you sign and pay for your stuff they show their true colors. Ok well we will see. The fact I appeared to be the only buying customer in the store should have been reason enough to sell me another piece. (Not really but you get the drift). Six months of sitting on a couch and the foam is shot?? Your follow-up is terrible. Really!?? You absolute buffoons. For style. He is a classy professional. I've already painted the picture of my wild life for you in the first paragraph, so I'll have you know the box spring cracked from me merely getting into my bed to go to sleep. About 2 or 3 years ago I purchased a chocolate sofa from Value City on Main street in Columbus, Ohio. Its mission continues to be: to provide a furniture destination you can rely on. A Nice Associate (I mean it - Joyce Ruiz - the lone star u see for the review is for her) was kind enough to help us show around the different beds and their packages on the floor. They said yes. I saw it, loved it, and calculated that it would barely fit. Enjoy reading our tips and recommendations. You caught the vision and sold me all of my hearts desires. Ripoff Report | Value City Furniture complaints, reviews, scams I came in ready to buy a $3000 Ventura couch sectional in cash and was told that because they were running a special I was ineligible to have delivery waived. And witch-lady, if you see this, whatever I did I'm sorry. Shame on you minimum wage salesperson. TSUNAMI is an unique Dnipro hotel which unites luxury Hotel, SPA- and Fitness centres. Definitely not worth $1,200. If you have months to wait for your purchases with no communication or anything from the local or corporate office, Value City Furniture is the place for you. Value City Furniture Review: Wardrobe - ComplaintsBoard.com Ever." The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Do not go to them if you're looking for hassel free customer service. She promised that $$$ amount will be refunded if we did not proceed with the sale. They also told me that these two broken parts MAYBE would be available in April, but they couldn't tell me this right away. Ways to Pay Your Value City Furniture Credit Card Bill By phone: Call (866) 396-8254 and follow the prompts to make a payment. They also had a sale going on that I was interested in. BBB File Opened: 12/2/2003. Which is fine, but I would have like to of known that and not had my mom waste her time sitting at my house all day waiting. Johnathan, the manager, assures me that he will get to the bottom of this, and take care of the problem, even if he has to make the delivery himself. Value City Furnitures target demographic is adults who are looking for cost-efficient furniture for their homes or apartment. We also bought a sofa a while back from Rooms to Go & had a wonderful experience & customer service.just saying. Rude sales people need to check their attitude. !Thank You A satisfied Customer !!!! 22. Treat someone special in your life (including yourself) to this recliner for $1,200. Store manager, James and Yvonne in accounting went far and above to make things right. Picking up the furniture was delayed because product not in when they said it would be, but they made up for it by delivering free. Lawrence was very kind and took great care of us!! They have extremely poor customer service, and they definitely do not know how to follow up and follow through. Business Incorporated: 7/27/2000. If you really want to buy your furniture there, definitely purchase the warranty. Anyway it's only 4 stars because it feels like a car show room. It's free to pay through the automated system, however there may be a fee if a customer service rep processes your payment. Guess we didn't fit the mold for who the assist! Absolutely horrible service! A ten-year warranty is included with your purchase. Very professional and good knowledge about products and services. Slumber Search is supported by readers. She had recently purchased a new couch down the road for almost double for what I have. Submit a complaint and get your issue resolved. It's too bad, because all we wanted to do was reselect a piece from them. They are polite and quick. After that, it's a big mess. I called and she was busy with a customer so I spoke to the manager who was extremely condescending and would barely let me get a word in edgewise, but proceeced tell me that i would not get a refund but I had to exchange the mattress, I explained to him that I had come in and tried out the others and none would fit me and said well we have all new mattress and I said since Tuesday, like 4 days ago and he was like umm yea. The customer service over the phone is HORRIBLE.. I had the worst experience with value city, and I refuse to ever shop there again. Listen up, Value City Furniture: you are terrible. Living rooms, bedrooms, dining rooms, reclining furniture, mattresses, home dcor, accents, accessories, sectionals, sofas and couches at everyday low prices. Table of contents. I want the filthy display model that everyone has been sitting on, spilling on and kids have been jumping on, in my home. New ottoman has a chunk out of the wood in the leg. Anywho, we walk in and not one person greeted us. Please be sure to read all fine print. value city funiture Fairview Heights Illonois We had trouble with the warranty Tyra and Tim resolved our issues, and treated with respect and made it easy to get our new chair. This would be an okay place if you are looking for furniture on a tight budget. Be warned, shoppers! Okkkk. The customer service and communication practices of this specific store is extremely lacking. The men who worked loading vehicles were kind and professional.) I let the salesman know we were just looking and if I needed him, I would look for him. I'm fine to come down there and pick up the piece that YOUR delivery team forgot, that YOUR delivery team didn't install correctly in the first place, but I want my $119 delivery charge back. 60. I put in a service call to see if anything could be done to fix it. I had to follow up numerous times to get a time to have my box spring replaced an get the missing slat. I recently purchased a nice couch set from Value City Furniture at Glenburnie/Pasadena on Mountain road I was so excited to be purchasing this couch because it was a real big thing for me to save the money and get the couch that I wanted. on a positive note if the woman in account were very nice and extremely help full they just have crooks up in front. The alternative fact store. The eastern Ukrainian city of Pavlohrad was struck twice overnight, and an industrial enterprise, 19 apartment buildings and 25 private buildings, among others, were damaged or destroyed, he added. The salesman was very helpful and the delivery crew was very friendly. Issue number two: while we were told to "look around; every other customer had a sales rep assist them" Issue number three: we walked around aimlessly for about thirty minutes clearly needing help because all of the price tags are confusing to read. For $3,500, the Mario 6-Piece Dual-Power Reclining Sectional can be yours. Avoid the constant disappointment, and stay away. Value City Furniture Reviews: What Do Customers Think? 5. You think you can rebel against my authority? No I was not one of those obnoxious shoppers with a kid.my daughter rarely cries and when we walked in she was as quiet as a mouse. It goes against our guidelines to offer incentives for reviews. I cared a little to talk to associates/manager about my experience. Still a 4 star experience on my second smaller purchase. Delivery was efficient, early, and overall I'm blown away. I would never recommend and people if you need it in the year you place the order, try another store but don't put your trust in VCF. To the manager and delivery men thankyou. We'll get back to you as soon as we can. KMAN News Director and host of In . So if we were looking for those, maybe the trip wouldn't have been such a waste. They are literally selling furniture that is not in stock or available in a warehouse anywhere. Value City Furniture, Inc. | Better Business Bureau Profile Just the bed and couch we bought. They have a great selection in stock and the few things they don't have in the west house they are relatively quick to get to you. As an extravagant touch, there are tinted mirrors on the glass tabletop. 2022-2023 Slumber Search $1,000 Scholarship. Today, Jonathan Schottenstein is the fourth-generation President and current owner of Value City Furniture. When it comes to your own comfort, your own body is the only North Star. Was a birthday gift but don't seems like she's gonna receive it probably til Christmas - Not, just want my money back. See how it all works here. We will never return to VCF. Good help is hard to find.. Like I crossed a witch without knowing it and she's like "Angela - you will be pushing 30, single, you will spoon your 70 lb dog at night like it's not weird, and no piece of furniture will EVER be delivered to your house without incident. The First Time My Wife And I Visited Value City The Styling Of The Furniture Was What I Have Been Looking For Ever Since Art Van Closed Modern Contemporary The Store In Westland,Michigan Our Fabulous Sales Person Tammie Baryiski Help Us Get Great Financing On The Living Room Set We Wanted And We Will Always Shop There For Our Home Needs Thank You Tammie.

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