They used security deposit to pay for last month rent, so any damage caused by tenants were not covered. Hi Bryan Nicholson, we appreciate your honest review. I couldn't let my family suffer. I explained and sent in paperwork showing I have a heart condition where I cannot be overheated. See details. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I submitted a work order and called. A tenant left a few months ago and left thousands of dollars worth of damage and no one at Great Jones can, or willing to, tell me if they sent the bill to the tenant, if the tenant responded, what's the next step, just silence, no one responds to my queries. Throughout the vacancy they were slow to communicate, unhelpful and not proactive in their approach. In 2018, the company raised $8 million in Series A financing from Crossl Read More Contact Who is Great Jones Headquarters To reach that potential, we are starting with modern, full-service, highly technology-fueled property management itself a $30-40 billion market, as well as the connective tissue to hundreds of. International Association of Better Business Bureaus. We have only be sent an initial check of $687. Great Jones - A Roofstock Company | LinkedIn We would like to have a better understanding about your experience. Unsurprisingly, many investors turn to local property managers, but that can often feel like youre managing your manager. The status quo local options tend to take a reactive approach, without any strategy to maximize your returns. Great jones is awesome . I will send attachment again. BBB Business Profiles are subject to change at any time. 2023 Trustpilot, Inc. All rights reserved. In everything we do, we want to change property investing and management for the greater. - Second, their approach to servicing is to keep sending out people to put band aids and create more damage. But all of a sudden Tom the 11th I receive a denial and an adverse action notice cause the email approve was sent in error. The rent was on part with comparable properties in the area; just check the comps, time on the market and rent to confirm. I should not have gone this far with them because in the beginning of the process they increase the price of the monthly rent in the middle of us completing our application. We were told by Great Jones that they would not fix it and we have to wait for the owners approval. The best thing that can happen to landlords in the area is if this company goes out of business after receiving enough bad reviews. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I have also shared with you the the ITD full statement, the team disbursed$62,334.47. We are live in our. Our maintenance team has updated the work order as an emergency. Rent can be paid in cash, online through our portal . But no one wants to do anything about. Please please please please please run as far away from this company as possible. Verification can help ensure real people write reviews about real companies. leasing@greatjones.co or (239) 201-2164 Own rental property? BBB is here to help. BBB Business Profiles may not be reproduced for sales or promotional purposes. Feel free to reach out to us if you need anything. They have refused to release the funds they kept in reserve for the properties. They did it w/o even telling me. Quality property management for the state of Wisconsin. Great Jones will follow up and get the job completed through the owner or other business liaisons to solve the problem s as well as keeping you up to date with appointment times. OAKLAND, Calif., Aug. 25, 2021 /PRNewswire/ -- Roofstock, the leading end-to-end online platform for single-family rental (SFR) investing, today announced it has acquired property management. If you are being relocated by your company and need a guarantor, you should check with Human Resources to see if the company is willing to provide one. Great Jones is not one of your typical property management companies in Indianapolis, Indiana. Hi Current Resident, we appreciate your honest review. Our local on-the-ground teams are experienced service professionals who support our owners and residents by making their lives as easy as possible. We see that there were some scheduling issues for your last appointment, but now that ******* has been informed of your availability, they are working with the vendor to set an appointment time. 128 Sun Valley Dr, Macon, GA 31211 - Apartments.com 1. We were only able to obtain a response through the BBB. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. 2023 Trustpilot, Inc. All rights reserved. Stay away or it will cost you time, money and then peace of mind theyre supposed to provide by managing a property. dollars in rental homes owned by small-scale investors. As a property owner, I am very disappointed with the level of service provided by Great Jones. If you could provide more information to us, we would be more than happy to try and make this situation better. The entire floor is uneven and needs to be fixed. Great Jones is building modern, full-service, highly tech-fueled property management for the several trillion (!) Complaint: 18332804I am rejecting this response because: There have been zero scheduling issues between myself and pest control company and I have plenty of evidence to show that if needed. Where the organization is headquartered (e.g. Apply now Together, we'll deliver a greater property management experience. Verification can help ensure real people write reviews about real companies. (15% of the annual rent). ********************;12:06 PMWe are very sorry to hear about the issues you are experiencing. No water for first week here at property. If you could provide more information to us, we would be more than happy to try and make this situation better. If you are wishing to dispute any items on your move out statement, please send an itemized list to ********************************* and we would be happy to review. Without a direct line to contact the management team, I am forced to rely on their generic support email which takes longer than it should to get a response. Vina, thank you for sharing your positive experience! Leshia, we are disappointed to see your low star rating. So I left the property "Rent Ready". All Rights Reserved. Unfortunately, based on the information provided, we are having difficulty locating you in our system. They are also thieves. I applied for rental assistance. Great Jones as become a perpetual disappointment in "managing" my property. We also had heating issues in January, to which my emergency maintenance request was not acknowledged for over 24 hours. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. When the plumber came there was no leak any longer. Great experience Ive had a wonderful experience with Great Jones as all of the customer reps were very helpful and Mr. Pasquale the leasing officer was amazing . They took over Mgmt of a home I had been renting for years. Notable mention: They also have had more turnovers in their staff than any company Ive ever seen. Great Jones is part of the Real Estate industry, and located in California, United States. San Francisco Bay Area, Silicon Valley), Operating Status of Organization e.g. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. And of course this company charged my mother! This has been a disaster. I paid out of pocket to have the A/C repaired. How BBB Processes Complaints and Reviews, BBB of Eastern & Southwest Missouri & Southern Illinois. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Great Jones has told us a few weeks ago that a second check for the remaining amount had been issued but we have not received it or been giving confirmation of it being sent. Great Jones is a residential property management company. Allie, we are disappointed to see your low star rating. This feature is in beta and may change with future updates. There was no way to reach anybody from Great Jones directly. The washer hose is attached to this. Premium property management companies in Indianapolis, like Great Jones, help property owners benefit from this with expert property management services in Indianapolis. I put in new tiles to cover and hide this in the bathroom. When we moved out in July, we followed all the steps for moving out and notifying the company. Who miraculously was able to contact the leasing team, whom by the way has no access to telephones only to emails they do NOT respond to. Great Jones has partnered with a company called Latchel to help intake all new maintenance requests. Fraudulent company!!!! We have yet to have a maintenance professional come out and assess anything after almost 2 months of submitting maintenance requests. But anywho I do not recommend! We are very sorry to hear about the issues you are experiencing. Great Jones Property Management Reviews | Read Customer Service Reviews And They did not that in order. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Stl area they only have cardboard houses. BBB is here to help. Our service and operations team is led by real estate pros with a collective 30,000 doors of experience. Unfortunately, based on the information provided, we are having difficulty locating you in our system. We are looking for the refund owed to us. AC was repaired 4 times within 18 months by different companies under Great Jones supervision and I was charged again and again. 66 complaints closed in the last 12 months. Anyone can write a Trustpilot review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I don't know if Great Jones is in this fraudulentscheme but as my property manager it is their duty to verify completion of work. My entire house has been backed up for 3days and counting! Great Jones allowed to pay application fees for me and my 19-year-old special needs son knowing the property was already taken. Great Jones Florida, LLC | Complaints | Better Business Bureau Profile After he found out about it, it was fixed the very next day. Great Jones 11 reviews Claimed Property Management Edit Closed 8:30 AM - 5:30 PM See hours See all 9 photos Write a review Add photo Location & Hours 1026 Jay St Ste B29 Charlotte, NC 28208 Serving Charlotte Area Get directions Edit business info Amenities and More Accepts Credit Cards Accepts Cryptocurrency Women-owned Open to All GREAT JONES - 13241 Bartram Park Blvd, Jacksonville, FL - Yelp GREAT JONES - 414 Fayetteville St, Raleigh, North Carolina - Property Contact Information 3049 Cleveland Ave STE 235 Fort Myers, FL 33901-7046 Get Directions Visit Website (866) 504-2251 Primary hours 8:30 AM - 5:30 PM 1.06/5 Average of 64 Customer Reviews Customer. We have not been successful after multiple attempts (emails and phone calls). Great Jones is terrible, dishonest, sloppy, super unprofessional. Estimate was more than $4000. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Were taking a fundamentally different approach by questioning the norms of our industry and creating truly great outcomes for everyone involved. Real Estate Agency Great Jones Property Management Great Jones Property Management Reviews 668 Poor 2.5 VERIFIED COMPANY greatjones.co Visit this website : Most relevant EW Ebony Wallace 2 reviews US Mar 31, 2022 First time for Everything This has been a disaster. What Are We About? YOU! - Planned Property Management, Inc. They get me a $250 discount for one month for 5 months without a/c and in record heat! Thank God I watch my stuff I was able to restart my own account in time before they came to cut my services off. So I requested the information needed to complete my application. Reliable workload With the latest turn of my property, the tenant's notice to vacate was not entered into their system. He understands and does everything he can to make sure he can help everyone . Call today for details 414-202-9248. read more. Paid rent on time no issues. From my experience it seems they are scamming people out of the application fees and pocketing in. Great Jones Property Managment | Complaints | Better Business Bureau GREAT JONES - 14 Reviews - 442 W Kennedy Blvd, Tampa, Florida - Yelp My favorite damage is a photo they sent of leaves in the yard, citing $500 in landscaping damages. We signed up with great Jones property management in 2019. After notifying the maintenance service they were able to contact the vendor and get it rescheduled.The repair was done timely and corrected with no follow-up. I contracted with Great Jones as a property manager in August 2021. We have had so many issues with this company and we just want to be sent the reminding $420 so that we can be done with this company. I am not sure how old that carpet is as it was peeling up all through my residence. We are here for you, to give you good management. Run far far away! Co-ops are stricter and may require a personal interview. FRUAD !!!!!!!!!!! At this point Greatjones lack of communication & professional left me to believe that they are incompetent, unprofessional & scammers. Real Estate Agency Great Jones Property Management Great Jones Property Management Reviews 667 Poor 2.5 VERIFIED COMPANY greatjones.co Visit this website 1-star Filter Sort: Most relevant BR Brenda 1 review US Mar 23, 2022 Verified Problems not resolved Problems not resolved. Hi Jared, we appreciate your honest review. We are moving out due to post hurricane *** damages and they are selling the home and. ******* asked me to directly reach out to the company myself, as show in my previous attachment if you had taken time to review it. Walk-in payments are not accepted at any of our locations. We would like to have a better understanding about your experience. This is the reason why you got back the check amount. So inquired about my approval and request to transfer to a different property sense receiving approval, I noticed they had several properties available. Roofstock Expands Owner Service Offerings with Acquisition of Tech We were never truly satisfied with their services but continued for sake of convenience. I hate this establishment I would never recommend anyone to live in any houses owned or managed by Great Jones they should be call called horrible Jones. I had to pay someone to go back to properly address several issues that supposedly were included in the $8K. to keep sending out people to put band aids and create more damage. Our management was switched to Great Jones later in 2020, so we dealt with the company for almost 2 years. Is that why the complaint was forwarded to you perhaps? Even if local property manager Alex Varcheski promised me some money for repair and missing washer and dryer, I never got it. I had an anticipated move in date of the 19th of November. Hi TOM 5, we appreciate your honest review. Meaning houses that are thrown together to look good just to find all underlying problems after move in. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If they didn't have breed restrictions they wouldn't have so many houses on the market. - The long vacancy period was not due to my refusal to reduce rent. BBB Business Profiles are subject to change at any time. If Great Jones truly completed all the work they purport then they must provide before and after pictures as proof the work was completed. I got a local phone number but it always forwarded to voicemail, and I needed to wait days to get any return calls. They are also thieves. Note that complaint text that is displayed might not represent all complaints filed with BBB. I have kids and we are unable to use the bathrooms and the tub due to the switch is coming up thru the tub! I left this home in better condition with upgrades to many parts of the house. Hopefully this subject can be rectified ASAP. Report this company in your location because they are taking advantage of innocent and desperate people. I honestly simply cannot believe a property manager company would rent out a residence with this many issues. No wiggle room or understandings. Good company for someone that needs to learn things about rentals and how they are handled. Hahahaha. Grace Property Management. Great Jones is an American property management firm based in New York, NY. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. before and after pictures) otherwise will be forced to escalate for resolution. Locations | Great Jones JLL has a great opportunity to join our Retail Property Management Team at the Shops at Palm Desert. Great Jones did not find a tenant until March of 2022 and during this long vacancy period they were uncommunicative and mismanaged by, for example, leaving the gas on resulting in charges to me of over $500. Now great jones is trying to recoup the money they spent on the air conditioner unit for damages to the home. Terrible company. The carpet was in horrendous condition and I paid to have it cleaned upon moving in. Retail Operations Manager (Property Management) Experience with shopping mall property management a plus. Our focus? Susan C Williams, thank you for sharing your positive experience! I have worst experience with Great Jones, I moved out of my apartment and they deducted 90% of my security deposit for the items which were never given to me at the time I took the apartment, like window blinds and some walls repair, where as I even used my wall hangings without nails , I used peel of stickers which I removed when I left the apartment, I tried to contact but no body responds , please please please do not deal with this thugs they don't have ethics and no professionalism , I rate them minus, they don't deserve even 0 rating. As real estate investors ourselves, we were sick of hearing about egregious upcharges on parts and labor, and frustrated by the lack of sophistication in management for the individual investor. Reply from Great Jones Property Management.

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