The funds are going to be gone before Comcast gets their mess straightened out! At least one person in the household is in the free and reduced-price lunch program or the school breakfast program (including the Community Eligibility Provision). National Verifier has already Verified and Qualified me and you are just shirking your end of the deal. Consumers in California, Oregon and Texas benefit from state database connections available in their respective states. Xfinity's new application allowed me to add my middle name in the same format from the National Verifier, and 48 hours later I was approved. It seems even Comcast is having problems with the EBB program. 2023 Universal Service Administrative Company. Here are the steps: I have been denied for about the 5th time, says I have either not verified (I AM VERIFIED!!!!!!!! I feel sorry for this people on the phone and chatline. I really appreciate you being a member of the Comcast Family! Hm, that is not good at all. I have been told to call two (2!!!!!!) Participants on qualified tribal land will still receive $75 per month in the new version of the program. I have tried calling 1-855-846-8376 and 1-800-934-6489 and no matter what I choose I just cannot get to a live person. What Phones Are Compatible With Xfinity Mobile, How Do I Get AirTalk Wireless Free iPhone, How Do I Get Cricket Wireless ACP Benefits, Boost Mobile Affordable Connectivity Program (ACP), What Phones Are Compatible With Visible Wireless, What Benefits Do I Get From Lifeline ACP Combo Plan Together, Maxsip Telecom Free Tablet Review How To Apply. @user_c1d1da Thank you for your comments on your personal experience. Important News: Congress recently created the Affordable Connectivity Program, a new, long-term $14 billion program that will replace the Emergency Broadband Benefit Program. (more hours I won't get back) I am seeing posts where customers have been denied multiple times, same as you. I am a long time comcast member and I have Lifeline thru Safelink Wireless. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. Our Internet Essentials team would be the point of contact for all EBB issues at 1-855-846-8376. Don't expect miracles but at least your names will match up. The program extends and modifies the more temporary Emergency Broadband Benefit. Consumers can apply for the Affordable Connectivity Program at AffordableConnectivity.gov. However, depending on when you enroll, the credit may not appear until the second bill after enrollment, in which case it would appear twice to account for the first and second month enrolled in the program. Eligibility criteria for ACP has been modified. I have entered EXACTLY the same information as I had given to National Verifier. Use an interview-style approach to ask the consumer for the required information, complete the application, and upload documentation (if needed). How do I apply and qualify for the Emergency Broadband Benefit? How to Enroll in FCC Emergency Broadband Benefit Program, as - Newsweek Online- Visit the consumer website and click the Apply Now button. The Emergency Broadband Benefit (EBB) Program provides customers a credit toward their broadband service rates of up to $50.00 if they meet eligibility requirements. Comcast your turn to FINALLY fix this. The final time I applied, it appears that Xfinity added more fields to the application, to better match with the National Verifier information. I got an email shortly after saying I was approved and another email after that with a $49.71 credit to my account. I asked him, if this doesn't work then what? off their internet or wireless service, or up to $75/mo. AT&T PREPAID does not determine eligibility for ACP. user_06cc44 Hey there! But the National Verifier is doing its job properly to assist those people with EBB. They all keep telling me reapply in Xfinity site. I was approved and received an application ID number. On November 15, 2021, Congress created the Affordable Connectivity Program, a long-term, $14 billion program, which will replaced the EBB Program. of what you explain, same excuses! Quick Please go to, Qualifying customers who live on federally recognized Tribal lands may be eligible for a tribal benefit of up to $75/mo. The Emergency Broadband benefit is a temporary federal program that lowers the monthly cost of broadband service to eligible households during the COVID-19 public health emergency. They will be able to help moving forward. To contact Cricket Customer Support, please call, Were sorry to hear youre experiencing issues with our enrollment form. Ok great, finally some help right? The service providers can check your eligibility to get the benefits. USAC implemented the NV in phases. To apply, you are told to use the Lifeline National Verifier. I have gotten the same email as above. Lifeline Cell Phone Service - Free Government Phone Plan - enTouch Wireless I am having the same difficulty. To apply for the Affordable Connectivity Program and enroll with Cricket upon qualification, complete the Cricket ACP application form. If you do, you will NOT be approved for the program with Xfinity/Comcast and will have to Re-apply to be approved through the national verifier all over again. Download it for free from Google Play or the App Store, or text "APP" to 266278. The ACP effective start date is December 31, 2021. They can manually submit your application and get the process moving forward again. Or you can contact the service provider. The Commission adopted the rules and policies creating and governing the EBB Program on February 25, 2021. To improve eligible consumers enrollment experience by providing them a better choice. What is the difference between me pushing that button or him I asked? Guess what isn't on there? You can change your name to Ken with The national verifier program.. You'll have to fill out the application over again.. provide them with a different ID and password. Any questions about the application process or eligibility documentation can also be directed to USAC via the Lifeline Support Center at 1-800-234-9473. Applied with xfinity several months ago, assured by agents in the chat that it would be applied next month (it wasn't) then double the following month (it wasn't), then I just called and they said they had no record of it. Additional Information. The children participate in a free and reduced-price lunch program. You guys keep saying "please reach out to our Internet Essentials team" for help. I feel as if it's purposeful almost and yes, we're all going to end up missing out on any benefit from this program because so far it seems they are not planning on resolving this craziness. What is the problem here. The National Verifier (NV) is Lifeline's centralized application system. Once your enrollment is complete, we will apply your monthly benefit of up to $30 (or up to $75 for on qualifying tribal lands) beginning on your next month's service. @sofarsogoodI too was finally accepted after multiple denials from Xfinity. I was verified by National Verifier more than 90 days ago; Not true again; I was approved just two days ago. I called back to xfinity and gave them the ID# which starts with a B and numbers. PDF Verifier from any computer or rovider's FC p lyOnline the National To apply for the Affordable Connectivity Program, you can access the National Verifier by visiting affordableconnectivity.gov or calling 877.384.2575 and requesting an application be mailed to you. Third time was the charm for me. This must be an in-person interaction. Emergency Broadband Benefit Program - Federal Communications Commission Sounds just like my experience so far! Lifeline Discount Program for Home Phone & Internet - Verizon They said my name and address had to match yours exactly but there is no way to change my name in the account. Starting December 31, 2021, EBB will be replaced by the Affordable Connectivity Program (ACP), which is a long-term federal program that will provide eligible households up to a $30 benefit on eligible broadband service. It is also called The Lifeline National Eligibility Verifier. This is for security reasons that we are unable to perform this task online or over the phone. Enrolling in the Affordable Connectivity Program (ACP) How do I get assistance with my Affordable Connectivity Program (ACP) benefit? In fact, I was accepted long ago and they don't allow re=applying if you've already been accepted so it clearly, in my case, is an issue on the Comcast side. Yes, I got the same email in the post above. Got verified by National Verifier but got the same "Unapproved" email from Comcast. Now you want to enroll in the EBB program and enjoy the benefits. The Lifeline National Eligibility Verifier (National Verifier) is Lifelines application system that is used to determine whether consumers qualify for the program. Medicaid, SNAP, SSI, Federal Public Housing Assistance, Veterans Survivors, and related beneficiaries. I continue to regret having Comcast as my internet carrier but they do have the best speeds right now. What???????? None of the reasons listed for my application failure are true in my case. Then, check your eligibility for the ACP by completing the ACP application using your Xfinity ID. and that all information you provided is accurate. The ACP can help qualified households pay for connectivity services such as internet and wireless plans with data. PDF The Emergency Broadband Benefit Program Application Form 1 For example, qualifying new and existing customers on an AT&T Internet plan with speeds up to 300Mbps would pay $5 a month or less. Did you get her issue resolved about being qualified with national verifier having an application I'd and Xfinity failed me also! For customers who are eligible for the ACP benefit, there are many good reasons to choose an internet plan from AT&T. The part of my text above that they edited out was my link to the FCC complaint department. For double filers, the yearly income should be below 198,000 dollars. Can you please tell me how I can speak to an actual person. List of Broadband Providers that have Completed the USAC Election to Participate in the EBB Program, January 5, 2023 - OrderWCB Grants VPNet Limited Waiver of EBB Program Reimbursement Rules, July 1, 2022 - Notice of Apparent LiabilityFCC Proposes a $220K Fine for Apparent Wire Fraud in EBB Program, March 11, 2022 - AdvisoryInspector General Advisory on Providers Deceiving Lifeline Consumers, March 11, 2022 - News ReleaseInspector General Warns of Providers Deceiving Lifeline Consumers, February 11, 2022 - OrderWCB Grants GCI and T-Mobile Waiver of EBBP Reimbursement Rules, January 6, 2022 - Public NoticeFCC Modifies Ex Parte Rules in Affordable Connectivity Fund Proceeding, December 30, 2021 - OrderFCC Provides Additional Guidance on Affordable Connectivity Program, December 8, 2021 - OrderFCC Issues Further Guidance for Affordable Connectivity Program, November 26, 2021 - OrderWCB Issues Guidance for Transition to Affordable Connectivity Program, November 22, 2021 - Public NoticeWCB Implements EBB Program Integrity Measures for CEP Enrollments, November 22, 2021 - Public NoticeOMD Announces Mitigation Measures for EBB Program CEP Enrollments, November 22, 2021 - News ReleaseFCC Inspector General Issues Advisory Regarding EBB Enrollment Fraud, November 18, 2021 - Public NoticeFCC Seeks Comment on the New Affordable Connectivity Program, September 8, 2021 - Public NoticeWCB Expands EBB Eligibility for School Lunch and Breakfast Programs, August 20, 2021 - OrderEBB Program Discount and Program Integrity Requirements Guidance, August 10, 2021 - OrderWCB Grants Atlantic Broadband Waiver of EBBP Reimbursement Rules, July 28, 2021 - News ReleaseFCC Enrolls 4M+ Households in Emergency Broadband Benefit Program, July 15, 2021 - OrderEmergency Broadband Benefit Program Waiver Petitions Order, July 7, 2021 - OrderWCB Addresses SPITwSPOTS EBBP Waiver Petition, June 29, 2021 - News ReleaseFCC Announces Release of Regional EBB Data, June 8, 2021 - OrderWCB Waives and Extends EBBP Reimbursement Filing Deadline to July 15, May 28, 2021 - OrderWCB Addresses LICT and Lumen EBBP Waiver Petitions, May 28, 2021 - OrderWCB Addresses Cox, NaLA EBB Waiver Petition on Connected Devices, May 12, 2021 - News ReleaseEmergency Broadband Benefit Starts Today, May 11, 2021 - Public NoticeEB Reminds EBB Providers of Informed Consent and Co-Pay Requirements, April 29, 2021 - News ReleaseFCC Shares Start Date of Emergency Broadband Benefit Program, April 19, 2021 - News ReleaseFCC Begins Emergency Broadband Benefit Program Testing, April 1, 2021 - News ReleaseFCC Announces First Slate of Emergency Broadband Benefit Providers, March 25, 2021 - ReportFCCs Spending Plan for CARES Act and Division N Funds, March 11, 2021 - ErratumErratum - Emergency Broadband Benefit Program, March 4 2021 - Public NoticeInitial Milestone Dates for the Emergency Broadband Benefit Program, February 26, 2021 - Report and OrderFCC Adopts Report and Order for Emergency Broadband Benefit Program, February 5, 2021 - Public NoticeFCC Provides Details About Emergency Broadband Benefit Program Event, January 28, 2021 - Public NoticeFCC Announces Roundtable on Emergency Broadband Benefit Program, January 28, 2021 - Public NoticeWCB Announces Roundtable on Emergency Broadband Benefit Program, January 4, 2021 - Public NoticeWCB Seeks Comment on Emergency Broadband Connectivity Fund Assistance. PDF PUBLIC NOTICE - Federal Communications Commission Through the ACP, eligible customers can reduce their AT&T Internet bill by up to $30 per month*, or up to $75 per month if they live on qualified Tribal Lands. We'll see. Concern moved here for greater exposure to actual Comcast employees. Already have service? Consumers can fill out the National Verifiers official Lifeline Application FormandHousehold Worksheet(if needed) and mail them to the Lifeline Support Center (address available on the application form). ), I am not underage,(I AM 65!!!!!!! I received that dreaded letter from Xfinity also. Talk to our reps Mon - Sat 10am - 8pm EST. I was approved in May Nationally and have been trying with Comcast since. July 1, 2022 - Notice of Apparent Liability, FY 2024 Congressional Budget Justification, Telecommunications Access Policy Division, Federal-State Joint Board on Universal Service, COVID-19 Telehealth Program (Invoices & Reimbursements), https://www.fcc.gov/affordable-connectivity-program, WCB Grants VPNet Limited Waiver of EBB Program Reimbursement Rules, FCC Proposes a $220K Fine for Apparent Wire Fraud in EBB Program, Inspector General Advisory on Providers Deceiving Lifeline Consumers, Inspector General Warns of Providers Deceiving Lifeline Consumers, WCB Grants GCI and T-Mobile Waiver of EBBP Reimbursement Rules, FCC Modifies Ex Parte Rules in Affordable Connectivity Fund Proceeding, FCC Provides Additional Guidance on Affordable Connectivity Program, FCC Issues Further Guidance for Affordable Connectivity Program, WCB Issues Guidance for Transition to Affordable Connectivity Program, WCB Implements EBB Program Integrity Measures for CEP Enrollments, OMD Announces Mitigation Measures for EBB Program CEP Enrollments, FCC Inspector General Issues Advisory Regarding EBB Enrollment Fraud, FCC Seeks Comment on the New Affordable Connectivity Program, WCB Expands EBB Eligibility for School Lunch and Breakfast Programs, EBB Program Discount and Program Integrity Requirements Guidance, WCB Grants Atlantic Broadband Waiver of EBBP Reimbursement Rules, FCC Enrolls 4M+ Households in Emergency Broadband Benefit Program, Emergency Broadband Benefit Program Waiver Petitions Order, WCB Addresses SPITwSPOTS EBBP Waiver Petition, FCC Announces Release of Regional EBB Data, WCB Waives and Extends EBBP Reimbursement Filing Deadline to July 15, WCB Addresses LICT and Lumen EBBP Waiver Petitions, WCB Addresses Cox, NaLA EBB Waiver Petition on Connected Devices, EB Reminds EBB Providers of Informed Consent and Co-Pay Requirements, FCC Shares Start Date of Emergency Broadband Benefit Program, FCC Begins Emergency Broadband Benefit Program Testing, FCC Announces First Slate of Emergency Broadband Benefit Providers, FCCs Spending Plan for CARES Act and Division N Funds, Erratum - Emergency Broadband Benefit Program, Initial Milestone Dates for the Emergency Broadband Benefit Program, FCC Adopts Report and Order for Emergency Broadband Benefit Program, FCC Provides Details About Emergency Broadband Benefit Program Event, FCC Announces Roundtable on Emergency Broadband Benefit Program, WCB Announces Roundtable on Emergency Broadband Benefit Program, WCB Seeks Comment on Emergency Broadband Connectivity Fund Assistance, FCC Emergency Broadband Benefit Program Fact Sheet. Click here to complete your application with the National Verifier. Thank you so much! So there is light at the end of the tunnel. No. The Affordable Connectivity Program (ACP) is a federal program created as part of the Infrastructure Investment and Jobs Act. If you send us a private message with your full name using our peer-to-peer chat service, we'll be able to help out with this further! The [Manufacturer Device] is in your cart. You can learn about the EBB program, including eligibility requirements, by visiting the FCC website https://comca.st/3ypWTXz. ebb | Xfinity Community Forum Any one from Comcast? As of now, the FCC has no set expiration date for the program. Ok, great finally getting somewhere!, Not so fast. The EBB benefit can be applied to the following Cricket plans: Only one benefit can be applied per account. The National Verifier website will verify your identity based on the information you provided and process the application. 3. If you want to transfer your benefit from another provider to Cricket, you can simply complete the. Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. Once the application is approved, you can contact our customer care team at 1.877.835.3725 for additional information regarding signing up for home phone service through Telepak Networks. Required Documents for National Verifier EBB Program, Application Process for EBB Through National Verifier. The EBB Order follows the passage of the Consolidated Appropriations Act of 2021 (the Act), which obligated the funding for the EBB Program. Once your eligibility for the program has been approved by the government and you have activated your service on an EBB eligible plan, you have everything you need to enroll. Here I am 8 days later, no email, no nothing. Hence, use the National verifier service provider portal. That stupid voice just wants to send me a link. I agree, the phone number is useless. UserElite, thank you so much for leaving your comment here about the EBB program. I have same message and have called and chatted with Comcast. 2023 Universal Service Administrative Company. In some instances, there have been issues with the application when it went into our system and it sounds like that may have happened to you. Rejected by Comcast but approved through the National Verifier. I tried this number & it was automated run-around. Called xfinity again and was told to call the National Verifier. After many fillings, chats and calls with Comcast they finally approved my EBB. If Comcast doesn't get this straightened out before funds are gone [Edited: "Inflammatory"]. Households should contact the provider they are interested in receiving EBB-supported broadband service 1 Consolidated Appropriations Act, 2021, Pub. Consumers may also apply to the Lifeline program on their own through the NV consumer portal, or by mail. All states and territories have been launched in the NV. The federal governments National Verifier determines who is eligible for the program, but you may qualify if any of the following apply to you: As I said earlier, my 30-year old account with Comcast has my name{edited for violating forum guidelines} with the NV program. How long will the Affordable Connectivity Program last? The EBB Order establishes a rapid Thank you for reaching out here on our forums regarding the EBB program application process. Hello, @user_51243a. That number is for our amazing Internet Essentials team, but they are also currently handling the EBB applications as well, since there are qualifiers for the discount much like the Internet Essentials program. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). How to Use NV. On May 12, 2021, the EBB Program launched and consumers could apply for the program through the National Verifier and service providers began enrolling consumers.

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