Continually revised delivery time with no explanation. I called the HM passport office last week and they said the support documents will usually be returned around 14 working days after receiving passport. If the driver has not yet attempted delivery or if you do not have a re-delivery card, you shouldcontact us. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Some options for our customers include: Mail Boxes Etc. The company assured me it had. Not sure if it was a special case or because it went missing, but I said I did not want to risk using TNT again and the passport guy said I could use a pre paid RMSD envelope but also had to write and sign that I take full responsibility if it goes missing using RMSD, which I did, no way I was using TNT again. My wife waited in all day and arranged for someone else to pick the kids up from school, so she could. At 6pm the tracking status showed that at 4:10pm I was not at home. Tax Administration Policy Department. A similar thing happened when they were due to deliver the replacement parcel. (801) 377-1791. No delivery. Give contract of peoples important documents to a terrible company Well when I went looking for TNT passport woes I didnt expect to end up back on AVF! Then they told me they were delivering on that date, before 6pm. I got text saying its on for delivery 8am-8pm yesterday I had to take time off work to wait for it and still nothing The option for redelivery is nothing more than just an option, as they continue to postpone it day after day. We recommend you to take a closer look at the method of documents delivery from Saint-Marc to Russia, offered by the international courier service TSM. on 17/02/2022, I will never recommend TNT to anyone, I was meant to have my passport delivered to me on a Monday as it shows on their website, waited no message nothing at the end of the day when i went back on the site, it has changed the delivery date to Tuesday. The company assured me it had. As others have said first attempt at delivery (at home) no attempt to ring buzzer for entry. Absolutely amazed that HM Passport office use this service at all, worse than Yodel and that is really saying something! Indirect Tax Department. Cant keep taking time of work when there is no guarantee anyone will arrive! I still havent had a reply from the passport office even though I emailed them last weekend and should have had a reply within 72 hours. Moreover, the whole Friday I tried to contact them on the phone, and on the online chat, but I couldn't get through. Another woman said not only had she been forced to cancel her holiday, but she had lost wages after being forced to wait at home seven times for deliveries which never arrived. That would be worth knowing. WebDelivery Support TNT delivery services on behalf of His Majestys Passport Office, General Register Office and UK Visas and Immigration. Simply type it in the box below and one of our community will give you an answer. However, I received a text message from them at 7.30, and passports where delivered. Thankfully the neighbour 2 doors away received it but stated the envelope was thrown outside their front door without an ounce of care for the documents inside and the fact that it was being delivered to the wrong address. My passport was delivered to the wrong address, despite disclaimer on front of envelope that important items were enclosed. States passport delivered 14/02/23. How long are people waiting to hear of TNT after receiving an email from the passport office saying sent You can check tracking yourself Google TNT passport delivery, visit the page click Track and enter your postcode and your PEX application number in the application reference field March 18, 2022 at 5:55 pm #10052 pugalug Participant Get Directions. Won't use again! LV does have a policy that covers you for loss of a passport up to seven days before departure. We welcome letters but cannot answer individually. It gave her a window from 8.00am to 8.00pm when it said that the passport might arrive. How do I prepare an international shipment? on 02/12/2021, They have been holding my important documents nearly for 20 days nowtotal messed up company with useless staff who give u rubbish It said: 'FedEx prides itself on outstanding customer experience and unfortunately on this occasion we have fallen short. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. If I could give zero stars I would. "Unlike many other couriers, TNT do not seem to provide real time tracking, nor can you provide delivery instructions," the petition says. Copyright 2000-2023 M2N Limited E. & O.E. Our helpful community of likeminded people will be happy to answer any questions that you have. choose a holiday where you have flexible booking. He sorted out my delivery. WebAfter going back and forth between the passport office and TNT, they just blamed it on each other stating that the other person had the passport and an investigation was being A really frustrating incompetent service. ', In most cases travellers will depend on the flexibility of their booking. We offer door-to-door shipping to more than 200 countriesconnecting people and businesses all over the world. written by Despite this, many holidaymakers warn aren't receiving their new passport even if they pay for the Fast Track service. It states that thousands have experienced "significant delays" in getting their passports delivered in recent months, and many have cancelled travel plans as a result. I have called the deliveries number three times, and waited an hour to be connected before being disconnected. FedEx told us: 'As COVID-19 restrictions have continued to ease, HM passport applications have increased. Wednesday morning we got a text, waited all day still nothing called at about 6pm and was told there is still enough time for delivery to be made as soon as it got to 7pm the delivery date changed again to Thursday I tried calling but their office was closed. A similar thing happened when they were due to deliver the replacement parcel. It added that it was working closely with HMPO to ensure recipients are informed of potential extended delivery times. Explore in 3D: The dazzling crown that makes a king. I went online to look at the delivery tracking to see when the other parcel would come and was surprised to see in the proof of delivery that the driver had forged my signature. The BBC is not responsible for the content of external sites. I recently applied for a passport renewal and this was processed quickly by HM Passport Office. Ive only just got over how stressed I was last weekend. Live status tracker updated three times to tell me the package had arrived at their depot - how can I trust it!? First notification of it even being on the way was an email with photo of the front door of the building and link to arrange redelivery, useless 12 hour timeslot following day meaning cant go out, and if it had been a working day would have had to take the whole day off. When I asked why the ordering system allowed a next day service to be booked and couldn't be offerd/honoured they referred to the fine print. AVForums.com is owned and operated by M2N Limited, No delivery, no update saying that they weren't delivering, absolutely nothing. RMSD is a tracked service yes, I have used RMSD so many times and never had an issue at all. Hopeless hopless hopless DO NOT USE THEM!!!!! Worst deliver company ever! Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. It really is appalling customer service! Shocking behaviour from a Dutch company, I would expect better. I contacted their customer services who told me that the parcel I was expecting hadnt been collected from the company supplying it. WebWelcome to USPS.com. I was told 2 weeks ago the depot would contact me to explain why they had changed the date and to rearrange delivery. Some items are considered documents and may not require acommercial invoice. Neighbours say they don't have it. WebGeneral delivery information available from the auctioneer. The current state of affairs with sending documents from Saint-Marc to Russia in 2022. Accepted a job last week but have been offered a better one - what to do?! I havent been able to go away on holiday and I also need to open a new bank account and register as self-employed none of which I can do without my passport. Absolutely bad service from them delivering my BRP.Stayed at home all day on Friday and Saturday. 20 days later and nothing - Can't get through to TNT and @HM_Passport seems to have washed their hands of it. For a better experience, please enable JavaScript in your browser before proceeding. How is it not a GDPR breach since it has identifiable personal information - full name, gender, DOB, place of birth, passport info & your address, which they have misplaced/delivered to the wrong person? Continually revised delivery time with no explanation. Just awful, Information provided by various external sources. But there are reports of delivery dates being delayed multiple times, with some people still waiting after a month rather than the standard two days. Is climate change killing Australian wine? TNT does not provide a one-hour time slot like other companies and does not even offer live tracking. After going back and forth between the passport office and TNT, they just blamed it on each other stating that the other person had the passport and an investigation was being conducted. You are using an out of date browser. She was due to travel on a snorkelling holiday to Egypt on 24 November but has now had to postpone and says it's been a hugely stressful experience. I wouldn't recommend to my worst enemy. Ill give them Monday and Tuesday to at least attempt a delivery. WebIf your passport is lost or stolen, you must: report the loss or theft to the police and obtain a crime reference number/ letter from them apply for a new passport through your countrys Embassy or High Commission once you have your I have found the reviews for TNT to be very accurate. Excellent Service, thank you TNT! on 29/09/2021, Scheduled pick up at 1pm t 4.30 pm - had to pay a guy to wait for 3 1/2 hours as I was away - 150 for the guy waiting, but no show. Can't even stay on hold. They added: "We are taking additional steps to provide timely delivery by adding additional resources to the operations. WebProcessing time for a full validity (10 year for adult) U.S. passport is approximately 2 weeks from the date when we received your application and payment. Never had this problem with any other couriers. Warefk158 It also apologised for the failure to deliver Angela's passport before her holiday. WebUtah County issues marriage licenses online, by virtual office visit, and in-office. Awful service, I really am questioning why so many government organisations are using this inept courier to handle their services. Tried contacting TNT waited for over 1 hr to get through and not very helpful. Amanda.Poll Companies can ask for reviews via automatic invitations. This contact should be given to Royal mail . Is my consignment covered by enhanced liability? 'I could easily have chosen to collect from the passport office, as I live in London,' she says 'But I chose the one-week passport delivery service as I thought this would be safe. Your experience can help others make better choices. Since I did not get any calls or messages, I rang the customer services again at approximately 1820hrs again on 12th March and after a long wait the person who answered claimed he would find out about the consignment and he kept me waiting and eventually the phone went dead. WebTNT passport delivery service is exceptional Thank you. TobiJ Your new passport will be sent to your Romanian address with the TNT express mail service once processing has been completed. Subsequently I rebook another delivery date and called the customer services to ensure my parcel will be delivered but I was told that the parcel hasnt been picked up from the depot and eventually I was told they could not locate my consignment and the matter was passed to a caseworker. WebShipping a parcel Booking Destinations Restrictions > A-Z Glossary Before you ship Packing Documentation Conditions After you ship Tracking Billing Making a claim E-solutions Our standard liability for any loss, damage are outlined within ourTerms and Conditions. It really is appalling customer service! "Some have even had their passport or application supporting documents lost by TNT.". All rights reserved. I am waiting for very important and confidential documents to be delivered since 8th March 2021 and TNT have failed to deliver not once but multiple times. But if nothing has happened by the end of Tuesday, I will give that email address a go. I asked her to pass on what Id said to the Home Office but she has ignored that. My passport was delivered to the wrong address, despite disclaimer on front of envelope that important items were enclosed. EU Funds Strategy Department. and then you call the number, and no one ever answers the phone. Some complained of waiting weeks for passports to arrive, or of staying in all day only to find that deliveries were cancelled. What is the volumetric weight and how is this calculated? It reads: "In recent months thousands of us have experienced significant delays in getting our passports delivered. I need not have worried at all. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. Citadel's $300M gamble, 3 Musketeers, Evil Dead Rise, Superman 4K, Three Colours 4K, and good TV! My postie signs for me cause he knows everyone in our village and knows were shielding. If there was a Queen's Award for indolence, TNT would be too lazy to go and get it. To calculate the top 5's we take the following factors into account: Latest items in Postal & Delivery Services, Radius Logistics Pvt. Not to say they are perfect, but I would trust RMSD over a courier company any day of the week. (modern). We calculate both the actual physical weight and the volumetric weight of your shipment. Now I have to wait another day for a package that I needed 2 days ago. How can my customer rearrange a delivery of the shipment. They cant improve they are shocking.NO STARS LEFT 400 items on my path in street no card threw my other parcel way over fence onto concrete path.SHOCKING COMPANY.24/4/23 as well as 19/4/23. Cancel a lost or stolen passport You can also get a crime number from the police online. Honestly sh**t service, this company needs to be shut down. One person tweeted: "Paid nearly 300 for two urgent Fast Track passports with a guaranteed 7-day turnaround. Direct Tax Department. Also my property has cameras so they have not attempted delivery at all. TYPE HERE Support Topics Duties and taxes Customs Sending Receiving FedEx account Complaints and refunds Invoices and payments I have a question about receiving a package Go to recipient support However, I received a text message from them at 7.30, and passports where delivered. Now I have to wait another day for a package that I needed 2 days ago. Now they saying return to depot to be delivered on 26th On Friday, they took a picture of my door and said I wasn't at home while in fact, I was working from home and wasn't in a call or anything. NO ONE is held accountable and hardworking people are wasting time and losing money due to the TERRIBLE SERVICE. In fact it is illegal under the postal act to open mail not addressed to you. Will I need a booster shot to travel in 2022? They have all been failures leaving me sat at home awaiting them. TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. Phone line cuts off regulary. A really frustrating incompetent service. written by This is the first time I have ever dealt with TNT delivery services and the service is appalling. The courier does not arrive on the designated delivery days. Horrible courier company. Worst overall is that the automated system is impossible and will not let you speak to anybody without an account number. Upon request of a replacement they refused to allow me to keep the cosmetically damaged unit, due to the hassle of moving it back out to the front, and compensation for having to take ANOTHER day off of work to rectify their wilful negligence, or to provide any financial compensation, and asked me to source a printer for their label and purchase repacking materials for their return. Im pretty sure it would have all those details on the envelop. Seedangerous goodsfor a list of items that are restricted by legislation or regulations, which can only be shipped under appropriate conditions. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. Still havent got my old passport back! Was told it was coming today but when I checked it has now been moved to Monday.". WebDaughter (aged 16) applied for an adult passport. Happily, after I contacted the Home Office, your passport was delivered. An online petition has been started demanding an investigation into HMPO's 77m three-year contract with TNT, signed in 2019. Worst deliver company ever! Happily, Angela's holiday company, Tui, has allowed her to change her dates for free. It comes after The Sun revealed how Brits with a new blue passport are being warned to check it before travelling, due to new rules in place. Shipments that travel outside the European Union must be accompanied by a commercial invoice. Might be worth emailing him. I'm here to help you with your questions regarding FedEx services. I ended up paying extra to get the new one sent to me via RMSD and no issues whatsoever. If I could give zero stars I would. TNT have been a complete let down on the delivery of a critical, time-sensitive package. The issue has created frustration among hundreds of customers - who have set up a petition calling for a probe into the issue. I have a tracking number but not an account number as I'm not the business that sent it but on the business paid for it and is waiting for the delivery which is urgent. I would give it zero stars if possible. They seem to miss that most people have cctv and can look back and see that there was no attempt or even a vehicle at pick up point, so some untruths are been told. This was a blatant lie, tried speaking to the helpline, as I wasn't the sender I was unable to be assisted, contacted the supplier today (The Range) they contacted TNT and were told there was a high chance it would be delivered today and for me to track it online! The 9-digit shipment number (also called waybill or consignment number) is located on the left side of the invoice, about 3cm below the customer number. ", Another said: "I have had three delivery dates and it hasn't turned up. I was unable to arrange a redelivery as the bar code didnt work and tracking number didnt work. Chat to a live agent or send us a message, Desperate holidaymakers beg to collect passports from FedEx depots amid severe TNT delays, The firm has apologised for having 'fallen short'. This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network. Absolutely unprofessional! Anyone can write a Trustpilot review. WebJoin the 6,510 people who've already reviewed TNT. I shall be writing to her again to say she missed the point of my email ie the government need to look into the debacle of passport deliveries. Live status tracker updated three times to tell me the package had arrived at their depot - how can I trust it!? Managed to get through only to find out its tnt. Posters claim to have been waiting up to 12 days for a delivery. First get a text yesterday , passport out for delivery . No delivery, no update saying that they weren't delivering, absolutely nothing. "We are aware of some additional reported issues from customers related to missed deliveries by our delivery partners, and are working closely with our partners to establish the root of this issue," she added. So far nobody has tried to contact me. Not even had a notification from TnT about another delivery despite the eldests passport application saying its been dispatched 24 hours before the youngest. Takes ages to get through to them on line. Due to Covid backlogs, passports are already taking up to 10 weeks to process, the Passport Office (HMPO) has warned. "Many have had to cancel their travel plans as a result and lost out on hundreds or even thousands of pounds. It has apologised for the delay and explained that you were directed to FedEx because it is the parent company of TNT. Read about our approach to external linking. Didn't seem to care or want to help. "This is causing some scheduled passport deliveries to need to be rearranged.. But the reports on Trustpilot from people trying to get passports delivered by TNT will not make for happy reading at passport HQ. So far they have tried to deliver without telling me they are coming. I have never known such a useless, stupid, unhelpful, antiquated company. Thankfully the neighbour 2 doors away received it but stated the envelope was thrown outside their front door without an ounce of care for the documents inside and the fact that it was being delivered to the wrong address. We have already reported on the shambles at the DVLA. We offer door-to-door shipping to more than 200 countriesconnecting people and businesses all over the world. I did not even know I had a package from them. TNT is right, because using them blows up in your face! VideoOn board the worlds last surviving turntable ferry, I didnt think make-up was made for black girls, Why there is serious money in kitchen fumes. So I had a very expensive economy 2-3 day delivery service! We also ensure all reviews are published without moderation. Can you tell me when my shipment will be delivered? After going back and forth between the passport office and TNT, they just blamed it on each other stating that the other person had the passport and an investigation was being conducted. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Brits who have ordered a new passport have been forced to cancel flights after they failed to arrive, The waiting time for new passports has almost tripled during the pandemic, Travel expert shares her tip for getting a great passport photo and its cheaper than youd expect, revealed how Brits with a new blue passport are being warned to check it before travelling, Independent Press Standards Organisation (IPSO). Do not bother with this failing company, booked pickup at 11am and no show from them. Hope you get sorted next week. There is no contact with them. To inquire about a licence to reproduce material, visit our Syndication site. This has clearly not happened as TNT have no consignment number for my supporting documents. written by Totally stress free. TNT will only deliver your supporting documents if you paid the secure delivery fee when you applied for your passport. Passports and supporting documents will arrive separately. Please visit here to track the delivery of your item. Normally someone will need to be in to receive it. They cant improve they are shocking.NO STARS LEFT 400 items on my path in street no card threw my other parcel way over fence onto concrete path.SHOCKING COMPANY.24/4/23 as well as 19/4/23. The No. This company are a joke , 03 automated call line can't speak to a person . As others have said first attempt at delivery (at home) no attempt to ring buzzer for entry. Our appointment was the Tuesday in Liverpool, Adult Passport delivered the Friday, and my child's passport was delivered on the Saturday. Applicants have already been warned they may face waits of up to 10 weeks for their new passports to be processed. BrennaArnold149 Last time I renewed my passport 6 years ago, I used the RM service where you go to the post office, they check your application, photos etc, then send off your application. He was told by the Passport Office that his passport had been dispatched and was due to be delivered by TNT on 8 November. However, the passport did not arrive. He tracked it on TNT's website and saw that he had a new delivery date but, again, it didn't arrive. Find out how we combat fake reviews. However, the passport did not arrive. A A1944 Prominent Member Aug 4, 2021 #27 Hardly something for the police at this stage. So to start they left a fed ex we missed you card. Eventually, when I call the EU department asking where my biometrics card is, they say they have sent it out long ago and give me a tracking number. Read about our approach to external linking. I can accept the odd delivery problem, but forging my signature is wholly unacceptable, and gives a big question mark about credibility, trustworthiness, ethics and legality. TNT delivered to a neighbours' house 2 doors down, and didn't obtain a signature. I've been waiting for my daughter's passport for several weeks now. Phone line cuts off regulary. After taking a day off work and waiting in all day continually checking the delivery status on the last check I had the message delivery failed,unable to contact recipient!! Our appointment was the Tuesday in Liverpool, Adult Passport delivered the Friday, and my child's passport was delivered on the Saturday. Really distressed. WebPassport problem Daughter (aged 16) applied for an adult passport. Absolutely useless. on 18/01/2022. Welcome to TNT UK. Do better!! This was a blatant lie, tried speaking to the helpline, as I wasn't the sender I was unable to be assisted, contacted the supplier today (The Range) they contacted TNT and were told there was a high chance it would be delivered today and for me to track it online! The driver did not come to deliver, I was at home the whole day waiting for it as it said "out for delivery" earlier today. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. I had to take a day off of work to receive it, as its extremely heavy. Federal Express, TNT Express, DHL, etc. The cheapest Greek islands for a holiday are also the best, Costa Barcelona is the cheapest destination for all-inclusive break this summer, 11 exciting new flight routes for summer 2023, Why it could cost 17.50 to drop a loved one at Heathrow this summer. Do not get me wrong, in this house always is someone home. Angela asked if she could collect her passport from the depot - but wasn't given permission. The courier does not arrive on the designated delivery days. Companies can ask for reviews via automatic invitations. 1 - Text saying passport out for delivery last Thursday, scan at 6.29am that day says the same. WebOnly two of the parcels turned up due to an error by TNT (though the delivery was done by FedEx). Howcan TNT take three months to deliver a passport? A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. Simply select the insurance option when booking online or let customer service know when arranging your booking. I WAS EXPECTING MY VERY IMPORTANT DOCUMENTS FOR WHICH I PAID EXTRA TO THE HM PASSPORT OFFICE, JUST TO FIND OUT THAT THEY DID NOT DELIVER THEM BUT IN THEIR SYSTEM WERE AS DELIVERY COMPLETE. TNT was due to deliver my brothers new passport from early March and we never received it.

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