________ marketing. ANS: A cosmetics? Kinecta Federal Credit Union Exemplifies What It Means to Serve the Difficulty: Moderate, Developing a product or service involves defining the benefits that it will offer. AACSB: Written and oral communication Skill: Concept, Answer: Consumers see products as complex bundles of benefits that satisfy their needs. Development of services that are identified in various studies as important for this target group. L.N.Gumilyov Eurasian National University, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, Accountants in Business (ACCA) (UPSA-ACCA AB), Introduction to Organic Chemistry (SCH100), Avar Kamps,Makine Mhendislii (46000), Power distribution and utilization (EE-312), Illustration on the accounting cycle FOR USE, Chapter 5 - Test bank of Management Information Systems, 14e (Laudon), Linea DEL Tiempo Historia DE LA Psiquiatria Y Salud Mental, Garrison 15 TH Edition CHPT 12 Decision Making Solutions, Assignment 1. During a contract negotiation, the management of RMS, Inc. and its employee union fail to reach an agreement on an issue related to night shift pay scales. REF: Page 414 | Page 415 Molly, a customer service representative for an insurance company, was rude to one of her customers. D) place As a nurse manager, you see an opportunity for patients to be well serviced through the medical home concept. Which of the following best exemplifies someone fulfilling their civic duties to their country? D) sense of adventure information and making product comparisons before making the actual purchase. are all examples of ________ marketing. A) Services refer to purely tangible products. Chart audit reveals that details related to assessment of family history are missing. The first-ever recorded instance of streaking was apparently in 1804. Skill: Concept The Delgado brand was fast-becoming synonymous with top-notch customer service. c. Acting on behalf of a patient to promote end-of-life wishes to an ethics committee Consumer products include convenience products, shopping C) Specialty products d. Put the medicine pouch on the shelf beside the bed. A company's market offering often includes both tangible goods A) Business intelligence Read on and see how many you can tick off the Oh, I knew this! list. As the head nurse, you persist in ensuring that this patient receives the treatment. Objective: LO 8: Define product and describe the major classifications of products and A) industrial Answer: A services. As the nurse in this situation, it is important to: Advocacy means defending the rights and interests of others and, in this situation, the right of a patient to receive care, as determined by standards utilized in a critical pathway. A) connection to entertainment and information A gourmet Among other things, it is called the Mother of Presidents and the Mother of States. Kenneth, a programmer in the customer service department, took _____ when his father died. Shopping products include clothing, used cars, and furniture. Skill: Concept C) organization services. Service intangibility means that services cannot be seen, tasted, felt, heard, or smelled before they are bought. And then she procrastinates. services. A) convenience The complexity of the healthcare environment for consumers is increased by: 1 He did not want to worry about losing any money with market changes. B) an augmented product Product attribute decisions involve product quality, features, and style and design. Name these two broad classes and describe how they are different from each other. B) Services Answer: C Answer: C Examples of pure tangible goods include soap, toothpaste, or salt; no services accompany these products. Chapter 8 Products, Services, and Brands: Building Customer Value Skill: Concept This party suggests several ideas that could help in solving the issue. grace sherwood is a direct ancestor of mine. Nederlnsk - Frysk (Visser W.), The Importance of Being Earnest (Oscar Wilde), Junqueira's Basic Histology (Anthony L. Mescher), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham). Answer: The consistency of the product mix refers to how closely related the various product lines are in end use, production requirements, distribution channels, or some other way. Service inseparability means that services cannot be separated from their providers, whether the providers are people or machines. services. Answer: D He even added a line of various grades of personalized stationery and business cards. Marketers must get everyone in the organization to be customer centered. Objective: LO 8: Define product and describe the major classifications of products and Virginia does have speed bumps AND kids to trick or treating on Halloween big time. services. E) Concentrated Which of the following is a subjective measure of performance? d. Development of services that have been identified by the women and neighborhood advocates as necessary for their health care. Difficulty: Moderate, Product planners need to consider products and services on three levels. setting group piece-rate standards and paying weekly bonuses when those standards are exceeded, subgroup of the board of directors that is composed of directors who are not officers of the firm. Skill: Concept Skill: Concept and services, product lines, and product mixes. AACSB: Analytical thinking The Yorktown battlefield is where the last war of the American Revolution was fought, where British General Cornwallis surrendered to George Washington. The headquarter building of the US Department of Defense is often mistaken to be situated in Washington. D) selecting the right channel for distribution of the product A) candy B) laptop C) hair salon D) car E) laundry detergent Answer: C AACSB: Analytical thinking Skill: Concept Objective: LO 8: Define product and describe the major classifications of products and services. a brief of which. AACSB: Analytical thinking C) price Difficulty: Easy, Give examples of pure tangible goods. A(n) _____ shop is an arrangement that makes workers who dont join a union to make payments equal to union dues and fees to get union representation services. A metaphor compares two or more different things by stating or implying that one thing actually is another. Staff members on the unit are encouraged to chart details about family support networks. Answer: C It was opened in 1964. A(n) _____ is a tool to help people identify the activities they enjoy. It is also on these hallowed grounds that the graves of two presidents are found: John F Kennedy and William Howard Taft. Difficulty: Moderate, Marketing mix planning begins with ________. Question 6. AACSB: Analytical thinking Subsequently, this could be the start of a new era in which universities become hubs of problem-solving and social justice. Convenience products include laundry detergent, candy, magazines, and fast food. B) diamond ring Meeting the emotional, psychosocial, and spiritual needs of the patient is important. Answer: C d. A children's preoperative holding area is initiated in response to requests from families and nurses who care for them.. ANS: D Despite its size, it took as little as 16 months to finish its construction in 1943. and beautiful summertime climate. The customer immediately contacted Mollys supervisor and lodged a complaint. Skill: Concept AACSB: Application of knowledge Skill: Concept. Answer: Specialty products are distributed through only one or a few exclusive outlets per market area. The interesting thing about this new role is that it combines Arderns governmental policy expertise with the universitys research capabilitiesindicative of a closer partnership between academic institutions and policymakers. Objective: LO 8: Define product and describe the major classifications of products and Which of the following is NOT a product or service? a. Web-based applications Which of these is an example of assimilation? - Answers b. Difficulty: Easy, Specialty products are consumer products and services that customers evaluate on For full information, please see the disclaimerhere. A gourmet dessert maker starts a rewards program for sales clerks who provide excellent customer service. ANS: D B) capital item advocating restrictions on immigration. E) exclusive Service companies can differentiate their service delivery by having more able and reliable customer-contact people, developing a superior physical environment in which the service product is delivered, or designing a superior delivery process. AACSB: Analytical thinking Skill: Application Virginia is also known for its weird, whacky laws. Answer: E a. AACSB: Application of knowledge (Select all that apply.) a. Nurses are well-trusted members of the healthcare team. services. Example: A child kicks a soccer ball with a specific motion. What does the S in the S.T.A.R. He gave the speech in the background of simmering tensions against the crown. Answer: A Using a Health Literate Care Model involves weaving health literacy strategies into care by assuming that patients do not understand their health conditions or what to do about them, and then, subsequently assessing patients' understanding (Koh, Brach, Harris, & Parchman, 2013). E) unsought D) Specialty items Skill: Concept Advocacy is best represented by: a. This living museum stays in character 24 hours a day. Answer: C c. Complex compensatory systems and a variety of delivery systems. OSHA would categorize Alexs illness as a(n): Organizations must continually train their current employees because of: ____ is the most widely used means of rating employees. E) niche He approaches the company nurse, who gives him aspirins. c. Advocating for the patient. The Clippers lost the hard-fought game 110-112. Difficulty: Easy, How do consumers perceive products? AACSB: Application of knowledge But after a fungus devastated mulberry trees, Virginia shifted its production to tobacco. Difficulty: Easy, ________ is an approach in which all the company's people are involved in constantly It almost fell into ruins after the death of the Washingtons, after which it changed hands a couple of times, all the while deteriorating. C) Products are not meant for sale in the market. services. Expert commentary on global affairs for leaders everywhere, Wellington, Australia: April 5, 2023 - Outgoing, New Zealand prime minister Jacinda Ardern gives a speech in parliament.

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